Nordstrom · 5 days ago
Program Manager - Sales & Styling - Customer Cultivation Manager East Coast- Hybrid
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$86K/yr - $144K/yr
10+ years expNordstrom is a leading fashion retailer, and they are seeking a Customer Cultivation Manager for the East Coast. This strategic role focuses on deepening relationships with valuable customers and stylists, driving regional strategies, coaching in-store teams, and hosting events to enhance customer experiences.
E-CommerceFashionRetail
Responsibilities
Lead East Coast cultivation efforts, tailoring strategies to regional customer behavior and market opportunities
Maintain balance across mid-tier and emerging VICs, identifying growth opportunities
Partner with store leadership and styling teams to ensure consistent execution of VIC standards
Coach in-store VIC leads, including Styling Program Managers, Designer Department Managers, Area Sales Managers, and top stylists
Provide actionable guidance and best practices to elevate client cultivation behaviors
Own VIC event strategies for the East Coast region, including client nominations, selection, and preparation
Host domestic and international selling events, ensuring the highest level of customer experience and Nordstrom representation
Partner with stores and brand teams to maximize event impact and apply learnings to future planning
Partner closely with the VIC Program Manager, Sr. Program Manager – High Value Customer Cultivation, West Coast Customer Cultivation Manager, and VIC Program Admins to ensure alignment and seamless execution of initiatives
Share insights and best practices across regions to drive consistency and elevate program performance
Cultivate trust-based relationships with top customers and stylists
Support stylists in identifying emerging VICs and building personalized engagement plans
Use customer and program data to inform strategy and drive action
Lead internal communications for East Coast VIC initiatives to ensure clarity and alignment
Qualification
Required
A Bachelor's degree and 10+ years of related experience (e.g., VIC and or Designer Experience, program management, merchandising)
Strong business acumen and demonstrated success in implementation
Ability to create effective relationships, influence and collaborate internally and externally
Demonstrated strong capability in verbal and written communications skills for a large, multi-discipline organization
Strong analytical ability and proficiency in telling the story through PowerPoint
Ability to create effective relationships, influence and collaborate internally and externally at all organizational levels
Benefits
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
401k
Medical/vision/dental/life/disability insurance options
PTO accruals
Holidays
Company
Nordstrom
Nordstrom is an online fashion retailer that specializes in fashion, footwear, accessories, and beauty.
10001+ employees
H1B Sponsorship
Nordstrom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (188)
2024 (231)
2023 (190)
2022 (311)
2021 (280)
2020 (208)
Funding
Current Stage
Public CompanyTotal Funding
$969.45MKey Investors
Ryan CohenEl Puerto de Liverpool
2024-12-23Acquired
2023-02-03Post Ipo Equity
2022-09-16Post Ipo Equity· $294.45M
Leadership Team
Erik Nordstrom
Chief Executive Officer
Alexis DePree
Chief Operating Officer
Recent News
Digital Commerce 360
2025-12-31
2025-12-16
Company data provided by crunchbase