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Coca-Cola Bottling Company UNITED, Inc. · 1 day ago

PC Network Technician 1

Montgomery, AL

Full-time

Onsite

Entry Level

1+ years exp

Coca-Cola Bottling Company UNITED, Inc. is a privately owned company with over 100 years of history. They are seeking a PC Network Technician 1 responsible for supporting and maintaining the Windows PC environment and networking infrastructure, providing technical support, troubleshooting issues, and collaborating with IT teams for efficient service delivery.

ConsumerConsumer GoodsFood and Beverage

Responsibilities

Provides prompt technical support to personnel using PC and networking equipment

Answers technical questions

Research and resolves problems and suggest solutions

Repairs or replaces malfunctioning equipment

Works with peers across the Corporate IT organization to ensure high quality solutions are deployed and maintained using consistent technologies and industry best practices framework

Troubleshoot, repair, and replace desktop and laptop hardware

Assist with basic network configuration and resolve connectivity issues

Conduct sessions to help users understand new hardware and software

Maintain detailed records of support activities and resolutions for accountability and knowledge sharing

Handle basic software issues and account access

Engage with external vendors for unresolved issues

Collaborate with Tier 1 and Tier 2 support teams to improve service efficiency

Qualification

Technical SupportWindows Operating SystemNetworking InfrastructureMicrosoft OfficeNetwork CablingCustomer ServiceCommunication SkillsProblem Solving

Required

Minimum age 18 years old

Valid driver's license required and obligation to maintain compliance with UNITED fleet policy

Personal Protective Equipment (PPE) as required by position and compliance with UNITED safety policies

Regular and prompt attendance is an essential function of the job

Ability to read, write and speak English

Ability to maintain a neat professional appearance within Company guidelines

Ability to maintain safety and security of Company assets

Ability to utilize all Company provided resources and technology

Associate degree (A. A.) or equivalent from two-year College or technical school; or 1 to 2 years of related experience and/or training; or equivalent combination of education and experience

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Familiar with Microsoft Windows Operating System, Microsoft Office, and Network Cabling (copper & fiber)

Experience in supporting, troubleshooting, and maintaining various types of PC and networking. Mobile equipment support experience desirable but not required

Required to have a strong background in technical support as well as have excellent presentation and communication skills with a demonstrated focus on customer service

Strong ability to interact, communicate and influence within multiple levels of the organization

Travel up to 25-35% mainly within the Regional Support area where the technician is based