Amazon · 1 week ago
Sr. Technical Account Manager (Partners), Global Enterprise Services
Bellevue, Washington, USA
Full-time
Onsite
Senior Level
$138K/yr - $239K/yr
5+ years expAmazon is seeking a Sr. Technical Account Manager to join their Global Enterprise Services organization, supporting their partner ecosystem for the Amazon Leo initiative. This role involves serving as the primary technical point of contact for strategic partners, providing technical guidance, and ensuring optimal performance of Amazon Leo service delivery.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
No H1B
U.S. Citizen Only
Responsibilities
Serve as primary technical point of contact for strategic partners post-launch, ensuring optimal performance and technical success of Amazon Leo service delivery through partner channels
Provide proactive technical guidance to partner technical teams, monitoring performance metrics and conducting regular technical reviews to maintain high service delivery standards
Coordinate engineering support resources and drive technical optimization initiatives across the partner ecosystem
Manage technical support processes for partner-reported issues, ensuring rapid resolution and maintaining partner confidence in Amazon Leo technical capabilities
Engage partners and their field teams in technical workshops and focused meetings to communicate technical best practices and post-sales support protocols
Develop and refine partner-facing technical collateral, integration guides, and troubleshooting documentation
Work closely with Partner Success Managers to align technical operations with business objectives while maintaining Amazon Leo's high standards for system performance
Identify opportunities to improve partner technical capabilities through training, certification programs, and technical enablement initiatives
Coordinate with Customer Delivery Engineers (CDEs) for complex partner integrations requiring custom technical solutions
Enable rapid problem-solving protocols through direct operational integration and coordination with internal engineering teams
Qualification
Required
3+ years of networking and troubleshooting experience
3+ years of satellite communications ground systems and operations experience
5+ years of technical support or consulting experience in partner-facing roles
Understanding of BSS/OSS integration patterns, API connectivity, and system integration architectures for telecommunications service providers
Experience managing technical relationships with reseller partners, systems integrators, or technology distributors
Ability to organize and manage various technical support activities across multiple partner accounts in a fast-moving environment
Preferred
Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
Bachelor's degree in a STEM field
Experience with mission-critical, 24x7 operations
Experience coordinating between technical teams, peers and business stakeholders
AWS certification, such as, AWS Solutions Architect, or a similar cloud certification
CCNA or equivalent level networking certification, or CND (Certified Network Defender) or GSEC (GIAC Security Essentials) or Network+ or Security+
Knowledge of AWS Infrastructure
2+ years of SCADA systems and KPI's experience
Experience with logging and monitoring tools, such as: AWS CloudWatch, Datadog, New Relic and Splunk
Experience triaging security alerts, front-line analysis, and escalation
Experience with quality and metrics processes
Experience as a technical lead supporting partner ecosystems, internally or externally in a partner-facing role
Proven experience working with reseller partners, systems integrators, or technology distributors in telecommunications or satellite connectivity
Experience with telemetry monitoring, predictive analytics, and proactive network health management
Experience developing partner technical training programs and certification frameworks
Proven ability to diagnose complex multi-vendor integration issues across satellite, terrestrial, and cloud networks
Understanding of partner business models including reseller operations, systems integration, and technology distribution
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-13
2026-01-13
Business Standard India
2026-01-13
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