Apply on Employer Site

NDC, Inc. · 1 week ago

Director of Onboarding (50931)

Nashville, TN

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

NDC, Inc. is seeking a Director of Onboarding responsible for the successful launch of new manufacturers, distributors, and programs onto their platform. This role involves overseeing the entire onboarding process, ensuring operational readiness, and managing cross-functional teams to drive predictable launches with minimal issues.

Wholesale

Responsibilities

Owns the full onboarding lifecycle for new manufacturers, distributors, and programs, from kickoff through go-live

Develops clear launch plans with defined scope, milestones, owners, and timelines

Ensures launches occur on schedule with controlled scope and minimal disruption

Coordinates across internal teams including IT, Pricing, Contracts, Customer Service, Operations, Finance, Sales, and Warehousing

Leads structured meetings with clear agendas, documented decisions, and tracked action items

Proactively identifies and escalates blockers to maintain momentum

Ensures accuracy and readiness of item master data, pricing, contract mappings, customer ship-to records, routing guides, and system configurations

Oversees EDI, API, or file-based integrations, including testing and sign-off prior to launch

Drives rapid resolution of any post-launch data or integration issues

Clarifies and validates commercial terms including fees, freight, returns, payment terms, and service-level expectations

Ensures contracts and SLAs are operationally executable and aligned with platform capabilities

Confirms all parties understand financial flows and operational responsibilities

Serves as a primary point of contact for manufacturer and distributor onboarding stakeholders

Provides proactive status updates, sets expectations, and maintains strong professional relationships

Manages complex or difficult conversations with clarity, confidence, and diplomacy

Anticipates risks such as pricing discrepancies, service gaps, inventory exposure, or integration failures

Develops mitigation plans and drives timely resolution when issues arise

Ensures accountability and follow-through across all parties

Ensures internal teams (Customer Service, Warehouse, AR/AP, Sales, Operations) are prepared to support new programs

Confirms external partners understand order flow, returns, backorders, special orders, and reporting

Delivers or coordinates training sessions, reference materials, and documentation

Enforces use of a standard onboarding playbook and launch checklists

Ensures all required documentation is completed, approved, and stored (SOPs, routing guides, contact lists, testing sign-offs)

Captures key decisions and maintains a clear audit trail

Conducts post-launch reviews with internal and external stakeholders

Gathers feedback on onboarding effectiveness and partner experience

Recommends and implements improvements to onboarding methodology, tools, and templates

Qualification

Onboarding lifecycle managementCross-functional project managementSupply chain operationsERP systemsEDI/integration workflowsStakeholder managementRisk managementContinuous improvementCommunication skillsOrganizational skills