Sedgwick · 4 days ago
Service Center Representative - Bartlesville, OK ON-SITE
Bartlesville, OK
Full-time
Onsite
Entry Level
1+ years expSedgwick is a rapidly growing insurance organization dedicated to providing meaningful support to individuals facing unexpected challenges. The Service Center Representative will act as the primary point of contact for policyholders, guiding them through the claims process with clear and compassionate communication.
BankingInsuranceRisk Management
Responsibilities
Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes
Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status
Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner
Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system
Assigns new claims to the appropriate claims handler
Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed
Attendance during scheduled work hours is required
Performs other duties as assigned
Supports the organization's quality program(s)
Qualification
Required
High school diploma or GED required
At least one year of customer service experience
Knowledge of medical terminology
Understanding of claims management
Strong communication skills with the ability to explain complex information clearly
Proficiency with Microsoft Office and the ability to navigate multiple systems simultaneously
Strong organizational skills
Familiarity with insurance terminology and claims processes
Strong organizational skills and the ability to multitask in a fast-paced environment
Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
A collaborative mindset with the ability to work independently when needed
Ability to meet or exceed Performance Competencies
Preferred
College courses preferred
Insurance or call center experience preferred
Company
Sedgwick
Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected.
10001+ employees
H1B Sponsorship
Sedgwick has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (4)
2022 (9)
2021 (14)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$1.5BKey Investors
Altas PartnersLa Caisse
2024-09-12Private Equity· $1B
2018-12-01Private Equity
2018-09-12Acquired
Leadership Team
Michael Arbour
Chairman & Chief Executive Officer
Kalani Reelitz
Global Chief Financial Officer
Recent News
Morningstar.com
2025-11-10
2025-09-04
Company data provided by crunchbase