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Compucom Staffing · 2 months ago

IT Lab Support Analyst

Kalamazoo, MI

Full-time

Onsite

Mid Level

$26.25/hr - $38.50/hr

3+ years exp

Compucom Staffing is seeking a qualified IT Lab Support Analyst to join their team onsite in Kalamazoo, MI. The role involves providing end-user support in a complex R&D environment, focusing on computer hardware and software support for laboratory instruments.

ConsultingDeliveryInformation TechnologyStaffing Agency

No H1B

Responsibilities

Works independently and within a cross functional highly collaborative team environment to provide advanced support and troubleshooting on a wide range of laboratory instrument-associated software packages

Troubleshoots hardware and software issues, installs and configures new equipment, instrument-related software applications and version updates while ensuring both vendor and company-internal computer operating standards are met

Creates / updates problem tracking records

Monitors the installation of operating system and application security patches

Ensures security configurations are met and properly maintained

Configures and monitors backup and recovery software for all complex and critical systems

Builds various testing and monitoring utilities using Powershell and command line scripting

Sustains strong relationships with scientists and instrument support engineers to track, understand and resolve their technical issues

Drives ownership of user issues: monitors progress and keeps user informed of resolution through final solution

Assists scientific personnel with the evaluation and implementation of new / adjacent laboratory technologies

Adheres to all compliance requirements and provides technical input for department SOP development

Adheres to safety protocols, regulatory requirements, and standard operating procedures related to working in laboratory settings and the care and maintenance of computing and networking hardware

Qualification

IT support experienceComputer hardware knowledgeLaboratory software proficiencyWindows Registry modificationsPC build processesTCP/IP networkingSelf-starter

Required

Bachelor's degree (or equivalent experience) in computer science or a bachelor's degree (or equivalent experience) in chemistry, biochemistry, biology, physics or related discipline with an associated educational or employment-based skillset in computer hardware and software

Minimum 3 to 5+ years or equivalent of advanced IT support work experience in a highly complex R&D or manufacturing environment

Experience in following standard PC build processes for new and/or restorative installations of PC systems using disk imaging software

Able to navigate and make modifications to the Windows Registry

Knows instrumentation hardware and communication standards (e.g. NI-488.2 and NI-DAQ)

Has working knowledge of the principles and concepts of lab PC and peripheral hardware support

Highly competent in TCP/IP wired and wireless network fundamentals

Self-starter: Wants to seek out work and follow-through