Ritter Communications · 1 day ago
Network Support Specialist
Jonesboro, AR
Full-time
Onsite
Mid LevelRitter Communications is the largest privately held telecommunications provider serving the Mid-South, offering a range of broadband and telecom services. They are seeking an experienced Network Support Specialist to provide operational support to enterprise customers, including provisioning services and troubleshooting customer service delivery.
InternetTelecommunications
Responsibilities
Provisions new service, disconnects service, suspends, and reconnects, facility changes, feature changes, CPE activation, and/or fulfilling other service delivery requests
Interdepartmental coordination of complex order assignment and fulfillment
Responsible for fulfilling orders requiring new assignment, facility changes and completions
Responsible for record keeping such as: maintaining cut sheets, updating facility records, and updating trouble records
Manages directory number portability requests
Troubleshoot and test customer service delivery
Activates voice, video and data services across copper, fiber and Ethernet platforms
Troubleshoots virtualization services
Participates in a team environment; providing valuable input and suggestions
Interacts with Engineering, Field Operations, NOC, and end-customers
Performs all other related duties as assigned
Qualification
Required
Strong customer service focus
Foundational knowledge and understanding of routers and networks
Demonstrated understanding of LAN/WAN protocols and technologies including Ethernet, Wi-Fi, VLAN, TCP/IP, Routing, Switching, ACL, and SD WAN
Demonstrated understanding of the OSI model
Demonstrated understanding of VOIP
Knowledge of common networking tools and troubleshooting methodologies including Telnet, SSH, ping, traceroutes, and Wireshark
Skill in commonly used software such as Visio, Excel, Word, and Power Point
Ability to function and work well individually and in a team environment
Skill in oral and written communication
Skill in reading and interpreting technical documents and information
Skill in maintaining a high level of customer focus
Relevant technical field experience or Bachelor's Degree in Computer Science, Networking, or a similar field required
Preferred
Cisco CCNA, Nokia NRS, CompTIA, or similar certifications
Benefits
Health
Dental
Vision
Cancer
Accident and life insurance
Short-term and long-term disability
401(k) with company match
Flexible spending accounts
Free gym membership
Company discounts
Tuition reimbursement
Paid training
Paid leave
And much more!
Company
Ritter Communications
Ritter Communications is a telecommunications company that provides internet and business solutions.
Founded in 1906
201-500 employees
H1B Sponsorship
Ritter Communications has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (3)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$593.8MKey Investors
Tennessee State Government
2024-11-12Debt Financing· $590M
2022-09-20Grant· $3.8M
2019-08-12Acquired
Leadership Team
Heath Simpson
Chief Executive Officer
Mark M. McHale
Vice President Public Affairs and Community Relations
Recent News
The Journal Record
2025-12-07
Talk Business & Politics
2025-10-31
Company data provided by crunchbase