Freedom Fertility | VFP Pharmacy Group by Evernorth · 4 days ago
Customer Service Pharmacy Technician Representative - Freedom Fertility - AZ
Arizona, United States
Full-time
Hybrid
New Grad, Entry LevelFreedom Fertility, part of VFP Pharmacy Group by Evernorth, is dedicated to helping patients achieve their dreams of starting a family. As a Customer Service Pharmacy Technician Representative, you will utilize your communication and problem-solving skills to assist patients through inbound and outbound calls, ensuring a high-quality patient experience.
Health CarePharmaceutical
Responsibilities
Handle 25-30 calls (IB & OB)
Ensure process efficiency – Work with patients and physicians to coordinate fertility plans and medications. Own the patient experience by resolving customer issues and ensuring 100% follow-up to customers
Pay attention to detail – Accurately obtain and enter patient information, including Shipping, insurance, and payment information
Qualification
Required
High School Diploma, or GED required
Relevant experience or a willingness to learn
Must reside in the State of Arizona
Valid National Pharmacy Technician certification is required
Valid Arizona State pharmacy technician license is required
Microsoft Office proficiency and data entry skills
Basic math skills (addition/subtraction/multiplication)
Strong attention to detail, accuracy, and quality
Excellent verbal and written communication skills
Experience working prescriptions claims and knowledge of rejections helpful
An empathetic and fun-loving personality with a few good jokes on the ready
Excellent customer service, organization, and time management skills
PC skills including knowledge of Microsoft Office Suite and Internet
Preferred
Prior Authorization experience preferred (CoverMyMeds)
Benefits
Health coverage effective day 1 (including medical, dental, and vision)
Holiday, PTO, and OT pay
401K with company match
Tuition reimbursement
Fun, friendly, and unique culture – bring your whole self to work every day!
Company
Freedom Fertility | VFP Pharmacy Group by Evernorth
Evernorth’s fertility services redefine pharmacy support—offering 24/7 pharmacy access, secure patient-first communication, and nationwide delivery.
Founded in 1973
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase