SpotOn · 1 week ago
Billing and Collections Manager
Royal Oak
Full-time
Onsite
Mid, Senior Level
$80K/yr - $96K/yr
5+ years expSpotOn is a company dedicated to providing independent restaurants with innovative technology solutions to enhance their operations. They are seeking a highly skilled Billing and Collections Manager to oversee the billing function and lead a team, ensuring accuracy, efficiency, and compliance while developing team capabilities and improving processes.
Mobile PaymentsPaymentsSales AutomationSoftware
Responsibilities
Develop and implement strategic billing plans aligned with the company's financial objectives
Utilize advanced knowledge of NetSuite to enhance billing processes, streamline workflows, and integrate billing functions with other financial systems
Evaluate current billing processes and identify opportunities for improvement, automation, and increased accuracy
Identify recurring issues resulting in refund requests and escalate to the appropriate teams to resolve the root cause and reduce friction with our merchants
Design, implement, and scale an internal collections program, including policies, workflows, and performance metrics
Ensure compliance with financial regulations, company policies, and industry standards in all billing and collection practices
Lead and mentor a high-performing billing team, providing guidance and support to ensure optimal performance
Set clear goals and performance expectations aligned with departmental objectives
Provide regular coaching, feedback, and professional development opportunities to build team capability
Oversee workload allocation, ensuring balanced capacity, productivity, and service quality
Manage recruitment, onboarding, and training to build a high-performing team culture
Collaborate with cross-functional teams, including Customer Support, Customer Success, IT, and Finance (NetSuite admin, Revenue and Cash Application teams), to ensure seamless communication and coordination in the billing process
Work closely with NetSuite admins and IT to troubleshoot any billing system issues and implement necessary solutions
Qualification
Required
Demonstrated ability to lead, motivate, and manage teams, including coaching, mentoring, and performance management
Strong understanding of accounting and billing principles and practices
Experience building or significantly improving collections workflows, policies, or operating models
Detail oriented and highly organized
Exceptional critical thinking skills
Exceptional written and verbal communication skills
Collaborative and team-oriented, capable of working across cross-functional teams and fostering positive working relationships
Salesforce and NetSuite experience required
Intermediate knowledge of Microsoft Excel and/or Google Sheets
5 years of billing and collections experience
1-2 years of management experience
Benefits
Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
Company
SpotOn
SpotOn provides mobile payment technology and a management system for restaurants and small businesses.
1001-5000 employees
H1B Sponsorship
SpotOn has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (3)
2023 (5)
2022 (7)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$918MKey Investors
Dragoneer Investment GroupAndreessen HorowitzDST Global
2022-05-18Series F· $300M
2021-09-13Series E· $300M
2021-05-25Series D· $125M
Leadership Team
Zach Hyman
Co-Founder
Mark Walz
Chief Technology Officer
Recent News
2025-12-02
Company data provided by crunchbase