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Magellan Jets · 3 days ago

Client Experience Consultant

Quincy, MA

Full-time

Hybrid

Entry, Mid Level

$65K/yr - $75K/yr

1+ years exp

Magellan Jets is one of the largest private aviation providers, dedicated to delivering exceptional flying experiences. The Client Experience Consultant will manage day-to-day client interactions, ensuring personalized service and addressing client needs to guarantee a seamless journey.

Travel

H1B Sponsor Likely

Responsibilities

Upholding Magellan Jets’ high standards of customer service, ensuring every interaction exceeds expectations

Maintaining regular and prompt communication with clients, ensuring their needs are understood and met

Ability to work from the Quincy, MA office 4 days a week

Participating in weekend coverage rotation and occasional night shifts

Adhering to Magellan Jets’ employee customer service contract standards

Collaborating closely with colleagues across the organization to ensure seamless service delivery with every private client interaction

Arranging ground transportation, catering, and other special requests to enhance the travel experience

Adapting to and managing changes in client requests and itineraries promptly and efficiently

Reviewing flight itineraries to ensure safety and compliance with relevant regulations

Tracking active flights in real-time, ready to address any issues that may arise

Supporting any mechanical recovery or flight deviation requirements

Providing informed advice to private clients to support their mission needs

Qualification

Customer service experienceLuxury brand experienceAttention to detailCommunication skillsTeamworkCollaboration

Required

At least 1-3 years of customer service experience required

Ability to work from the Quincy, MA office 4 days a week

Participating in weekend coverage rotation and occasional night shifts

Adhering to Magellan Jets' employee customer service contract standards

Collaborating closely with colleagues across the organization to ensure seamless service delivery with every private client interaction

Arranging ground transportation, catering, and other special requests to enhance the travel experience

Adapting to and managing changes in client requests and itineraries promptly and efficiently

Reviewing flight itineraries to ensure safety and compliance with relevant regulations

Tracking active flights in real-time, ready to address any issues that may arise

Supporting any mechanical recovery or flight deviation requirements

Providing informed advice to private clients to support their mission needs

Upholding Magellan Jets' high standards of customer service, ensuring every interaction exceeds expectations

Maintaining regular and prompt communication with clients, ensuring their needs are understood and met

Meticulous attention to detail to ensure every aspect of the trip is perfectly coordinated

Excellent communication skills

A passion for teamwork and collaboration to deliver exceptional service as part of a dedicated team

Preferred

Bachelor's degree preferred

Experience working in a hotel or for a luxury brand preferred

5-Diamond Customer Service Experience

Benefits

Generous vacation and sick time policy

7 company paid holidays

Medical Insurance (HMO or PPO)

Dental and Vision coverage

Health Reimbursement Arrangement (HRA)

Healthcare Flexible Spending Account (HFSA)

Dependent Care Flexible Spending Account (DCFSA)

Rx Cost Share Assistance Program

Life Insurance & Disability Benefits (100% Employer Paid)

Free Employee Assistance Program (EAP)

401(k) Retirement Plan with an employer match

Fitness Reimbursement Program

Pet Insurance Discount

Company

Magellan Jets

Magellan Jets is an aviation company providing private jet membership and jet cards.

Founded in 2008

Quincy, Massachusetts, USA

51-200 employees

http://magellanjets.com

H1B Sponsorship

Magellan Jets has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)