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Onward · 5 days ago

People Operations & Talent Leader

United States

Full-time

Remote

Mid, Senior Level

$75K/yr - $110K/yr

4+ years exp

Onward is transforming wellbeing through their Companion rideshare services and transportation management platform. They are seeking a People Operations & Talent Leader to build the people foundations necessary for scaling the team, focusing on full-cycle recruiting, onboarding, and performance management.

AutomotiveTransportation

Responsibilities

Own full-cycle recruiting for leadership, product, engineering, operations, GTM, and G&A roles

Build top-of-funnel talent pipelines and run structured, equitable interview processes

Partner with hiring managers on scorecards, interview loops, compensation ranges, and closing strategies

Maintain applicant tracking hygiene, talent metrics, and weekly hiring dashboards (time-to-fill, funnel conversion, source quality)

Design and run a delightful Day 0–90 onboarding: pre-boarding, IT/HRIS setup, role ramp plans, training programs

Coordinate new-hire docs, I-9/E-Verify, benefits enrollment, and compliance training

Launch pulse surveys and feedback loops to continuously improve ramp and engagement

Own the Employee Handbook and HR policy updates (multi-state compliance, leave/ADA coordination, handbook addenda)

Maintain clean employee records and HRIS data; support benefits administration and annual open enrollment

Support employee relations with a pragmatic, people-first approach; escalate appropriately

Build performance systems including competencies, performance review processes, coaching and performance improvement plan programs, and manager enablement

Lead the annual and mid-year performance & compensation cycles; facilitate MBO goal-setting and calibration

Train managers on feedback, growth conversations, and leveling guidelines

Track org health KPIs (retention, eNPS, internal mobility) and share insights with leadership

Partner on market benchmarking, job architectures, and leveling

Coordinate culture & recognition programs, offsites, and manager enablement

Manage People vendors (benefits, background checks, HR tech) and optimize cost/value

Qualification

Full-cycle recruitingOnboarding designHR policy compliancePerformance managementData analysisHRIS proficiencyBias to actionDEI initiativesHealthcare experienceEmpathetic communication

Required

4–6+ years in People/HR with full-cycle recruiting experience for technical and leadership roles at a high-growth company

Hands-on with recruiting tools (e.g., LinkedIn Recruiter) and HRIS (e.g., Rippling); strong systems hygiene

Experience running onboarding, leveling frameworks, competency development, performance/comp cycles, and policy/handbook updates across multiple states

Clear, empathetic communicator who can coach and train managers, protect confidentiality, and navigate nuance

Data-curious: you use metrics to improve funnels, ramp time, retention, and engagement

Bias to action, comfortable building 0→1 processes and iterating quickly