Global Payments Inc. · 2 hours ago
Partner Account Manager
Tempe, AZ
Full-time
Hybrid
Entry Level
1+ years expGlobal Payments Inc. is a leader in the payments industry, seeking a Partner Account Manager to serve as the operational contact and relationship owner for assigned partners. The role involves building trusted partnerships, addressing partner inquiries, and promoting the company's solutions while collaborating with internal teams to resolve issues.
AppsBankingCreditEnterpriseFinanceFinancial ServicesPayments
No H1B
Responsibilities
Act as the day-to-day operational contact and relationship owner for assigned partners
Build trusted partnerships by providing accurate and timely communication, guidance, and assistance regarding the organization's product and services
Respond to inquiries from partners, understand their questions, assess their business needs, and promote Global Payments’ solutions as alternative products or services
Collaborate with internal teams and apply creative problem-solving skills on technical problems and process gaps and follow through to ensure outstanding issues are resolved
Holds basic knowledge of the payments industry, Global Payments’ systems, products and uses that information to advise and support partners
Reacts to moderately complex partner inquiries and conducts research to solve issues within established guidelines
Provides knowledge and advice on calls with technical resources, vendors and/or the partner, when necessary, while keeping the partner informed
Acts as a trusted contact and advisor with their partners, taking a consultative approach in managing relationships
Builds relationships with partners through accurate and timely communication
Establishes credibility through knowledge of systems and product functionality
Anticipates partner’s business needs, objectives and identifies opportunities to promote new products and services to increase revenue opportunities
Proactively educates on upcoming system enhancements
Appropriately manages escalations, getting all necessary parties, including internal leadership, involved in driving resolution
Provides timely updates to leadership and the partner on the status of any open issues
Drive discovery conversations that compares partner's expectations to their needs and the reality of what Global Payments can do successfully
Determines impact across component lines of development, issues, or partner requests
Provides the knowledge transfer between ongoing projects and partner issues to ensure components are meeting partners’ and Global Payments’ needs
Qualification
Required
Minimum of 1 year's industry experience
Excellent verbal and written communication skills
Ability to manage a complex workload
Ability to solve problems using experience and good judgment
Proficiency in Microsoft Office, particularly Excel
Flexibility to field phone calls from partners outside of business hours
Benefits
Medical
Dental and vision care
EAP programs
Paid time off
Recognition programs
Retirement and investment options
Charitable gift matching programs
Worldwide days of service
Company
Global Payments Inc.
Global Payments (NYSE: GPN) is a leading payment technology and software company that powers commerce for businesses of all sizes worldwide.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2024-02-20Post Ipo Debt· $1.75B
2001-01-26IPO
Leadership Team
Robert Cortopassi
President and COO
Emily J. Edmonds
Vice President, External Communications
Recent News
2026-01-22
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