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Michigan Schools and Government Credit Union · 3 days ago

Real Estate Servicing Specialist I

Troy, MI

Full-time

Onsite

Entry Level

$18.50/hr - $18.50/hr

1+ years exp

Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for over 70 years. They are seeking a Real Estate Servicing Specialist I to deliver high-quality service to members regarding loan servicing inquiries, ensuring member satisfaction and compliance with regulatory requirements.

BankingConsultingCreditFinancial Services

Responsibilities

Delivers the desired member loan servicing experience by providing high quality service by telephone, e-mail, and fax, including using active listening to identify and address/resolve member needs and resolve member inquiries

Ensures member satisfaction by responding to non-complex loan servicing questions received in the Servicing call queue and internal ticketing system, such as waiving late fees, payoff quotes, and processing payoffs, in a timely and accurate manner

Effectively listens for cues and reviews account data to determine the nature and extent of members’ needs, resolve problems, and escalate as needed

Escalates complex items to the Servicing Specialist II, Servicing Specialist III, or Servicing Manager along with relevant supporting documentation

Advises members on lending servicing process, ensuring compliance with regulatory requirements

Processes simple mortgage and home equity payments, property taxes, and other escrow payments

Prepares and processes mortgage discharges on paid in full loans for approval, signoff, and recording

Follows up by mailing recorded documents to member

Assists with administrative functions and lending projects i.e., tracking and records documentation review, file organization, etc

Uses servicing software to track insurance policies to ensure adequate coverage for hazard, Private Mortgage Insurance (PMI), flood insurance, and others as required

Keeps all escrowed account information current in mortgage servicing software

Understands and follows MSGCU policies, procedures, and guidelines

Completes duties within area of responsibility with a high level of accountability to ensure compliance with MSGCU and regulatory requirements

Qualification

Mortgage Servicing SoftwareMember ServiceMicrosoft OfficeAccounting KnowledgeTrust BuildingSelf-DevelopmentActive ListeningOrganizational SkillsEffective Communication

Required

High school diploma or GED

1 year of member-facing lending experience within a financial institution

Proficiency with a variety of computer software applications including Mortgage Servicing Report Writer program and Microsoft Office software products (Excel, Word, Outlooks, PowerPoint)

Knowledge of accounting records and above average mathematical proficiency

Benefits

Generous health benefits

Vacation time

Retirement plan contributions

Discounts on loans and phone service

Medical, dental and vision on your first day!

3% contribution from MSGCU

100% match for the next 7% you contribute to your 401(k)

12 paid holidays

Up to 120 hours of PTO your first year of service

Company

Michigan Schools and Government Credit Union

For 70 years, our members have been reaching their financial goals using the resources they gain through their membership with Michigan Schools and Government Credit Union (MSGCU).

Founded in 1954

Clinton Township, Michigan, USA

201-500 employees