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UMOS, Inc. · 3 days ago

Customer Support Data Clerk - Emergency Assistance (EA) Program

Milwaukee, WI

Full-time

Onsite

Entry Level

$18.22/hr - $22.78/hr

2+ years exp

UMOS, Inc. is a mission-driven organization dedicated to making a positive difference in communities. They are seeking a Customer Support Data Clerk to provide professional customer service, manage data entry, and assist with various clerical tasks to support the Emergency Assistance Program.

Health CareNon ProfitService Industry

Responsibilities

Provide professional, courteous, and knowledgeable customer service to all clients and visitors

Maintain awareness of all programs and services offered within the agency and the community and provide general information to callers and walk-ins

Maintain confidentiality in all transactions involving clients

Keep up to date with events, community resources, and agency updates to share accurate and timely information with clients and co-workers

Manage the transportation and gift card report as well as check issuance tracking

Track services provided in CWW, WWP and Emergency Assistance Program comments

Schedule intake appointments and coordinate calendars for program staff

Assist in handling difficult or sensitive client interactions with empathy and professionalism, including de-escalating upset individuals when necessary

Troubleshoot issues that arise in real-time with clients or program logistics, offering practical and compassionate solutions

Prepare clear, visually organized Power Point presentations and flyers for program announcements or events

Communicate both verbally and in writing in a professional manner, especially when documenting or addressing sensitive situations

Demonstrate a calm, focused and cooperative demeanor in a fast-paced work environment, contributing to a respectful, collaborative, drama free approach to the workplace

The clerk may assist -Will scan documents into ECF system, validate, index, and place documents in appropriate electronic case file system folder

Verify all documents are properly coded for scanning and enter accurate ECF codes

Provide weekly report on the progress of scanned documents into ECF

Ensure timely and accurate data entry in WWP, ECF, and other systems, as required by policy and procedures

Assist with preparing mailings/email distribution for, and providing staff with clerical support during UMOS events, job fairs and workshops

Comply with government and agency regulations

Perform special projects and other related duties as assigned

Attends meetings and seminars, and performs other duties as assigned

Qualification

Data entryCustomer serviceMicrosoft Office SuiteBilingual communicationOrganizational skillsTime managementAttention to detailEffective communication

Required

Minimum of a High School Diploma (or equivalent) supplemented by either one year of post-secondary education, or equivalent related training

Minimum two years of work experience in a data entry and/or clerical position

Able to work with confidential information and has a basic understanding of customer service practices

Demonstrated organizational skills and strong attention to detail in data entry and/or clerical work

Ability to communicate effectively with all levels of staff and management in writing and verbally

Bilingual in English and one or more languages/Spanish, Burmese, Rohingya, Somali, Karen; verbal and written preferred

Proficient using Microsoft Office Suite, including Word, Excel, and Outlook and PowerPoint with demonstrated ability to type minimum of 40 words per minute

Demonstrated time management skills with the ability to perform comfortably in a fast-paced, deadline-oriented work environment, and ability to successfully execute multiple projects at one time

Must be able to work irregular hours

Benefits

Paid time off that will increase over your years of service.

15 paid holidays annually.

A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment.

The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses.

A variety of support services to promote well-being through the employee assistance program.

Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees’ eligible compensation.

Company

UMOS, Inc.

UMOS is a non-profit advocacy organization that provides programs and services which improve the employment, education, health, and housing of under-served populations.

Founded in 1965

Milwaukee, Wisconsin, USA

501-1000 employees