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ASSA ABLOY Group · 1 day ago

Business Support Lead

Lawrence, KS

Full-time

Onsite

Mid Level

3+ years exp

ASSA ABLOY Group, a global leader in opening solutions, is seeking a responsible and detail-oriented professional to join their team as a Business Support Team Lead. The role involves assisting the Business Support Team with daily activities, inquiries, and training, ensuring high levels of support across various departments, and maintaining operational efficiency.

BiometricsConsumer ElectronicsElectronicsFurnitureHomeland SecurityManufacturingPublic SafetySecurityService IndustrySmart Home

Responsibilities

Ensures team members’ performance complies with best practices, policies and standard operating procedures. (Refer to Business Support Specialist position description for responsibilities of team members reporting to this position.)

Maintains standard operating procedures and job aids, to align with operational needs in all areas. This requires knowledge of processes in areas including Door Centers, Scheduling, Supply Chain, Logistics, and Production

Lead daily team call or meeting

Responsible for onboarding and training new team members. Assists supervisor with performance evaluations

Creates reports on a daily and periodic basis

Maintains proficiency in all tasks described in the Business Support Specialist position profile

Directs and performs capacity smoothing adjustments to alleviate over-capacity conditions in manufacturing plants

Conducts research to provide root cause analysis for product delays, shortages, errors, etc. Communicates to Purchasing, Product Structure, Distribution, Manufacturing, and other departments to resolve issues

Assists team members and customers (internal) with escalations

Provides administrative support to Manufacturing Operations, Sourcing, Distribution Operations, and other functional areas to ensure the company’s business needs are met by email, telephone and in person

Maintains work orders for all manufacturing plants to ensure on-time performance and accuracy of material produced. Facilitates communication between Manufacturing Operations and other departments or locations

Achieves and maintains rapport with Door Centers, Production leadership, and other internal departments, to provide the best possible service and optimize operational performance

Assists and directs Purchasing if orders are needed for raw goods. Provides updates to affected departments

Keys test orders for Engineering. Requests drawings and manufacturing specs for Production. Enters and coordinates orders for materials and equipment

Processes and Expedites orders to adjust stock levels at Door Centers

Monitors and reschedules backorders. Ensures all supply chain and customer requirements are met to facilitate complete and accurate shipment of back-ordered material. Makes any changes or special arrangements for shipment and communicates updated delivery date to DC

Provides data and material support to Sales and Field Operations staff

Release approved orders from Credit Hold in Navigator

Performs Backorder Release Exception operation for factory-direct customer backorders that need to be canceled or re-routed to a Door Center

Reviews inventory levels, notifies Inventory Control of discrepancies. Assists with root cause analysis and resolution

Verifies shipment accuracy using various reports and data sources. Works with other departments to address errors, correct transactions and advise corrective actions. Troubleshoots ERP system problems

Supports Return-To-Stock process in Kansas plant

Assumes other duties as assigned by leadership

Qualification

Business Support experienceScheduling knowledgeMicrosoft ExcelCritical thinkingInterpersonal skillsVerbal communicationWritten communicationOrganizational skillsTeam leadership

Required

Proficient in all tasks described in the Business Support Specialist position profile

Prioritizes, organizes, and delegates work effectively

Displays excellent verbal and written communication and interpersonal skills and an aptitude for learning and retaining product/policy and procedural knowledge. Experience in professional writing and communication

Proficient with Microsoft Outlook, Excel, and Word

Must work well independently, under pressure, and in a fast-paced environment

Must apply critical thinking skills and flexibility to make decisions and provide clear instructions to team members

Minimum three years experience in Business Support or Scheduling role, or equivalent experience processing sales order and work order data in Navigator

Benefits

Medical/Dental/Vision

Paid Time Off

Paid Holidays from day one

Tuition reimbursement

401k plan (with an automatic 3% company contribution, regardless of your contribution after your first year of employment)

Company

ASSA ABLOY Group

Glassdoor3.7

ASSA ABLOY Group is a door opening solutions, dedicated to satisfying end-user needs for security, safety, and convenience. It is a sub-organization of ASSA ABLOY Group.

Founded in 1994

Stockholm, Stockholms Lan, SWE

10001+ employees