Sea-Bird Scientific · 1 week ago
Technical Customer Support II
Seattle, WA
Full-time
Onsite
Mid Level
$81K/yr - $85K/yr
3+ years expSea-Bird Scientific, headquartered in Bellevue, Washington, is a leading developer and manufacturer of oceanographic measurement products. They are seeking a Technical Customer Support II to provide professional technical support to customers, handle inquiries related to instrument use, troubleshooting, and applications, while collaborating with internal teams to enhance customer experience.
ElectronicsManufacturingMarine TechnologyProduct DesignWater
Responsibilities
Answering incoming telephone calls in a professional and courteous manner
Providing clear, professional technical responses to customer support requests via email or web form
Troubleshooting mechanical and electronic issues related to Sea-Bird Scientific instruments
Diagnosing and resolving software and data-related issues
Using scientific software to plot, process, and evaluate customer data
Documenting customer inquiries, quality concerns, warranty issues, and feedback in internal systems
Building and maintaining strong relationships with customers by delivering timely, effective solutions
Collaborating with internal teams to resolve customer issues and improve product support
Participating in process improvement initiatives to enhance efficiency and customer experience
Working additional hours as needed to support business needs and meet deadlines
Continuously developing and maintaining in-depth knowledge of products and applications
Delivering technical training to customers, representatives, and colleagues, both in person and remotely
Assisting in the development of written and multimedia materials for product training and user education
Provide feedback to product managers, salespersons, and engineers about product improvements
Provide support for R&D and science related projects
Qualification
Required
Bachelor's degree in a Science or Engineering-related field (Oceanography, Environmental Science, Physics, Chemistry, Engineering, or Computer/Data Science preferred)
3-5 years experience in a customer service or technical support related field
Must have a valid driver's license and a good motor vehicle driving record
In-depth knowledge of Microsoft Office
Communicate clearly and professionally with customers, peers, and leadership
Read, interpret, and create technical documentation and procedures
Present technical information effectively and respond to questions with confidence
Demonstrate a solid understanding of scientific and engineering terminology
Apply strong analytical and problem-solving skills to technical and data-related challenges
Analyze measurements, convert units, and work with basic mathematical and statistical concepts (Excel)
Evaluate complex technical information to identify issues and implement practical solutions
Show curiosity, adaptability, and willingness to learn and take on new challenges
Preferred
Experience with oceanographic instrumentation or research cruises
Basic knowledge of Windows network systems and serial communications protocols
Experience with integrated systems, PLCs, or industrial applications a plus
Multilingual skills are a plus, particularly Mandarin
Benefits
Professional onboarding and training options
Powerful team looking forward to working with you
Career coaching and development opportunities
Health benefits
401(k)
Paid time off
Medical/dental/vision insurance
401(k) to eligible employees
Company
Sea-Bird Scientific
Sea-Bird Electronics is a developer and manufacturer of marine measuring instruments. It is a sub-organization of Veralto.
201-500 employees
H1B Sponsorship
Sea-Bird Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (3)
2022 (2)
Funding
Current Stage
Growth StageLeadership Team
Lindsey Biondo
Strategic Marketing & Partnerships Manager
Ryan Ewing
Human Resources Business Partner
Company data provided by crunchbase