Postman · 1 day ago
Customer Success Engineer - West
San Francisco, California, United States
Full-time
Hybrid
Senior Level
$150K/yr - $200K/yr
6+ years expPostman is the world’s leading API platform, used by over 40 million developers and 500,000 organizations. The Customer Success Engineer will partner with Customer Success Managers to provide technical solutions, turning complex challenges into repeatable solutions for enterprise customers.
Developer APIsDeveloper ToolsEnterprise SoftwareSaaS
Responsibilities
Value Acceleration at Scale: You'll unblock customers facing everything from basic setup issues to complex architectural challenges. However, your role isn’t just to fix individual problems – your goal is to identify patterns and build solutions that prevent those problems from happening again. When you solve for one customer, you're solving for hundreds
Technical Discovery and Solutioning: Partner with CSMs to understand the business objectives, then translate those into technical reality. This means deep technical discovery, understanding their entire stack, and designing implementation paths that actually work in production. No theoretical solutions – everything needs to be battle-tested and deployable
Collateral and Enablement: Build reusable assets such as technical guides, templates, scripts, or reference implementations that scale best practices across customers
Product Feedback Loop: Capture customer challenges, propose interim solutions, and document gaps to inform product roadmap discussions
Adaptive Problem Solving: When out of the box functionality is insufficient, design pragmatic solutions (workarounds, custom scripts, integrations, etc.) to help unblock and activate customers
Qualification
Required
6-8+ years in a technical customer-facing role and a portfolio of 'built things'
Strong foundation in Computer Science or Engineering (degree or equivalent real-world experience)
Experience with JavaScript and related technologies such as Node.js or TypeScript, or equivalent experience with other modern scripting languages
Deep understanding of APIs, developer workflows, and modern DevOps practices
Proven ability to scope ambiguous problems and deliver working solutions quickly
Experience building technical collateral that scales - scripts, templates, automation tools
Comfort engaging both individual developers and enterprise architects
Comfortable in Postman and familiar with the broader developer toolchain – GitHub, AWS, Azure, and other pipelines
Understanding of how enterprises actually build and ship software
Benefits
Full medical coverage
Flexible PTO
Wellness reimbursement
Monthly lunch stipend
Wellness programs
Frequent and fascinating team-building events
Donation-matching program
Company
Postman
Postman is a software company that offers a platform for the users to design, develop, test, and organize custom APIs.
501-1000 employees
H1B Sponsorship
Postman has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (6)
2023 (4)
2022 (5)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$433MKey Investors
Insight PartnersCRVNexus Venture Partners
2021-08-18Series D· $225M
2020-06-11Series C· $150M
2019-06-19Series B· $50M
Leadership Team
Abhinav Asthana
Founder and CEO
Abhijit Kane
Co-Founder
Recent News
The New Stack
2025-12-08
Company data provided by crunchbase