Grubhub · 1 day ago
Manager, Enterprise Accounts
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$93K/yr - $116K/yr
4+ years expGrubhub is an industry leader in online food ordering, seeking a strategic leader to manage a team of partnership managers working with large Enterprise clients. This role focuses on cultivating strong corporate relationships, overseeing client experiences, and driving partnership growth.
E-CommerceFood and BeverageFood DeliveryMarketplace
No H1B
Responsibilities
Hire, train, lead, and coach 6-7 team members to be successful Account Managers through account onboarding, activation, and ongoing partnership expansion efforts
Develop strong consultative relationships with Enterprise Brands as an escalation contact at Grubhub, instill trust and loyalty with all corporate contacts and franchise owners (when applicable)
Understand and demonstrate Grubhub’s unique value proposition; educate decision makers about Grubhub, its affiliate sites and all products that will enhance the restaurant, diner, and driver experience on our platforms
Support and participate in complete Account Reviews every 1-3 months with corporate primary contacts, serving as management sponsor with key relationships
Introduce and recommend additional Grubhub products to grow partnership
Route all escalations in a timely manner to correct internal departments and ensure proper expectations are set with the client
Coordinate with other departments for account generation, training on Grubhub tools, and scheduling Go Lives for all locations
Help your restaurant partners attract new diners and increase orders while maintaining a high quality of service to diners
Manage integration discussions across third-parties, the client, and the internal Product & Engineering teams. Act as an advocate for clients internally while working across many departments to solve problems and achieve results
Have a deep understanding of client contracts and economics to optimize account profitability
Attend client and industry conferences as a representative of Grubhub
Mentor and develop people to meet both their career goals and the organization’s goals
Seeing ahead to future possibilities and translating them into breakthrough strategies
Qualification
Required
Chicago Office based
Scrappy, positive attitude
Bachelor's degree
2+ years required Management experience
4 years of Account Management experience
Proven track record of coaching early-career talent, developing high-performing teams, and creating clear career development plans
Superior written and verbal communication skills, comfortable on the phone and in-person
Strong customer-facing presence; comfortable engaging with stakeholders
Strong presentation skills, comfortable with video meetings/conferences
Excellent analytical and operational thinking; able to use data, workflows, and tooling to inform strategy, improve efficiency, and solve problems
Effective communicator, both written and verbal; with the ability to simplify complex concepts for customers and team members
Deep understanding of customer lifecycle, and ability to identify risk signals, and value drivers
Demonstrated track record of exceeding goals
Strong computer skills (MS Office, Google Suite) with the ability to quickly learn new software
Passion and aptitude for working in a fast-paced and fast-growing environment
Comfortable with remote management
Preferred
4 years of Management experience preferred
Experience working with (or selling to) restaurant owners is a major plus
Restaurant experience is also a plus
Experience with Salesforce.com or similar CRM is a plus
Benefits
Equity
401K
Multiple medical, dental, and vision plans
Company
Grubhub
Grubhub is an online platform that connects customers with local restaurants.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$284.1MKey Investors
AmazonYum! BrandsT. Rowe Price
2024-11-13Acquired
2022-07-06Post Ipo Equity
2018-02-08Post Ipo Equity· $200M
Leadership Team
Sean Ir
Director, Strategic Partnerships
Sebastian Stankiewicz
Staff Product Manager
Recent News
2026-01-20
2025-12-16
Company data provided by crunchbase