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Modern.ai · 1 week ago

TikTok Shop Operations Manager

United States

Full-time

Remote

Mid Level

$70K/yr - $90K/yr

Modern.ai is seeking a TikTok Shop Operations Manager to oversee the operational health and performance optimization of their TikTok Shop channels. The role involves managing product listings, ensuring compliance, and building systems to improve Shop Performance Score (SPS) while collaborating with various teams to enhance overall shop performance.

AdvertisingDigital MarketingFinancial ServicesMarketing

Responsibilities

Own the day-to-day operation of multiple TikTok Shops

Ensure all products are live, approved, compliant, and in good standing

Proactively monitor violations, warnings, suppression risks, and SPS-related health signals

Resolve listing and compliance issues quickly to protect account standing

Manage product listings including titles, descriptions, pricing, availability, and promotions

Own the setup and execution of discounts, flash sales, vouchers, bundles, and seasonal offers

Ensure promotional activity is compliant with TikTok Shop policies and does not negatively impact shop health

Implement merchandising best practices to support discoverability and conversion

Own Shop Performance Score (SPS) and all contributing metrics (fulfillment, cancellations, refunds, customer experience, compliance)

Build and maintain a repeatable system for monitoring, improving, and protecting SPS across shops

Identify root causes of SPS drops and implement corrective actions

Partner with fulfillment and customer support teams to resolve issues impacting SPS

Monitor inventory availability to prevent out-of-stock, oversell, or cancellation issues

Coordinate with internal teams and fulfillment partners to maintain accurate stock levels

Flag risks that could negatively impact cancellations, delivery SLAs, or SPS

Track KPIs including GMV, conversion rate, refunds, cancellations, delivery performance, and SPS

Analyze trends to identify operational, promotional, or listing-level optimization opportunities

A/B test offers, pricing, bundles, and promotional mechanics (not creative assets)

Produce regular reports with clear insights and recommendations

Conduct routine audits to ensure listings adhere to TikTok Shop policies and SPS standards

Stay current on TikTok Shop policy changes, enforcement trends, and best practices

Act as the internal expert on TikTok Shop compliance and SPS requirements

Work closely with creative, marketing, customer service, and fulfillment teams to ensure alignment

Ensure promotions are supported by inventory, fulfillment readiness, and operational execution

Train internal stakeholders on SPS drivers, promotion best practices, and operational standards

Qualification

TikTok Shop managementShop Performance Score (SPS)Promotions setupData analysisCross-functional communicationProactive approachOrganizational skillsDetail-oriented