Customer Success Agent US/CAN and Europe/APAC jobs in United States
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Slash · 6 days ago

Customer Success Agent US/CAN and Europe/APAC

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$45K/yr - $65K/yr
date2+ years exp

Slash Financial is a rapidly growing fintech company focused on creating tailored financial infrastructure for businesses. The Customer Success Agent will ensure excellent customer experiences while maintaining compliance, handling support operations, and documenting processes.

BankingFinancial ServicesPayments

Responsibilities

Handle customer success and support operations, working closely with our product, sales, and engineering teams
Document and automate customer operation processes where possible
Conduct customer support: Serve as a first point of contact for customer questions via phone, email, and dashboard
Troubleshoot account issues, guide customers through onboarding, and resolve inquiries efficiently
Review new customer onboarding applications
Write FAQs and internal playbooks to make our customer experience faster and easier
Managing inbound support tickets and calls with professionalism and empathy

Qualification

Customer supportAttention to detailWritten communicationVerbal communicationIntercomZendeskAMLKYB/KYC

Required

Strong attention to detail and excellent written/verbal communication skills
Comfortable handling sensitive information and exercising discretion
Ability to work independently, prioritize tasks, and meet deadlines
For Europe Candidates - Ability to work USA overnight hours - 12am EST-8am EST (New York, NY USA - time zone)
For US + Canada Candidates - Ability to work Day Shift - PST or EST hours (9am-6pm)

Preferred

2+ years in financial services, customer support/success or sales/BDR experience preferred
Experience with Intercom, Zendesk, or similar tools a plus but not required
Familiarity with AML, KYB/KYC, or transaction monitoring preferred but not required (we'll train you)

Benefits

On-Site or Remote opportunity!

Company

Slash

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Slash is a financial technology company that offers deposits, payments, virtual cards, and expense tracking.
dateFounded in 2020
location
San Francisco, California, USA
people-size11-50 employees
web-link
https://www.joinslash.com

Funding

Current Stage
Growth Stage
Total Funding
$60M
Key Investors
Goodwater CapitalRick Yang
2025-05-20Series B· $41M
2023-05-04Series A· $19M
2023-05-04Seed

Leadership Team

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Victor Cardenas
Co-Founder, CEO
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Kevin Bai
Co-Founder & CTO
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Company data provided by crunchbase