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Textron Aviation · 1 week ago

Technical Service Manager (Evening Shift) -Milwaukee, WI

Milwaukee, WI

Full-time

Onsite

Senior Level

5+ years exp

Textron Aviation is a leader in private aviation, known for its iconic Cessna and Beechcraft brands. The Technical Service Manager will oversee aircraft maintenance operations, ensuring safety and efficiency while leading a team of technicians and maintaining customer relationships.

Aerospace

Responsibilities

Lean Manufacturing: Implement lean processes aiming to reduce waste and improve productivity (focusing on the5S method) and coordinating Area Team Development events

Quality Assurance: Ensure work meets established policies, procedures, and quality standards to help maintain customer safety and satisfaction

Safety & Efficiency: Oversee safety protocols, quality control, schedule adherence, and overall efficiency at the Service Center, ensuring a safe and productive environment

Performance Monitoring: Track and analyze shop performance metrics (LUE, Billing Efficiency, Productivity, schedule adherence) with the Maintenance Manager to identify trends and implement corrective actions

Team Supervision: Assign and realign team tasks, provide coaching, conduct evaluations, manage disciplinary actions, and collaborate with team members regarding working conditions and ergonomic opportunities

Customer Follow-Up: Resolve post-delivery issues, address Maintenance Visit Performance Evaluation concerns, and ensure all open issues involving parts or return maintenance are resolved promptly