Shea Homes · 1 day ago
Sales Manager
Loveland, CO
Full-time
Onsite
Mid LevelShea Homes is a company focused on creating unique and memorable experiences for their guests. The Sales Manager is responsible for achieving community sales and closing goals while ensuring the sales team operates effectively and delivers an exceptional customer experience.
Building MaterialReal Estate
Responsibilities
Sales associates, design professionals, sales administration, and on-site mortgage staff are aware and accountable for their duties and responsibilities related to the successful operation of the community
Monthly sales and closing goals are achieved while monthly expense budgets are met
Community margins are in line with the annual plan for the community / communities
Sales team is appraised in a consistent manner related to their position requirements within an environment of “continual improvement”
Sales team is delivering the “Trilogy Experience” to our guests that visit our communities
The sales organization is operating within a “team environment”
Sales Representatives are trained on a consistent basis regarding sales techniques, construction knowledge, and personal growth
Team meetings are productive and held on a consistent basis to inform, motivate, and educate the team
The Sales organization operates with minimal supervision regarding conflict resolution and internal communication efficiency
Competitive environment is quantitatively assessed on a monthly basis and results shared with central marketing group
Prospect management is reviewed on a weekly basis with individual sales representatives to optimize conversion ratios
Sales team has relationship of trust and open communication with other disciplines involved in the customer cycle
Accurate marketing materials are being used related to promotional, collateral, and Web site information
Sales organization provides timely and accurate information to all members of the community team
Sales Associates are intimately knowledgeable of their respective backlogs, utilizing effective backlog retention strategies
Sales Representatives adhere to the prescribed paperwork processes and cut-off dates as part of the contract cycle
There is consistent and proactive communication with backlog to ensure efficiency and accountability to the construction process
Sales Associates are qualifying guests in a consistent manner, which fosters commitment and accountability
Ensure the model home park, sales office, and community presentation is impeccable on a daily basis for our guests
Sales representatives follow specific accounting guidelines related to the paperwork management process
The community is in compliance with proper disclosures and approvals related to Municipal and Department of Real Estate guidelines
Customer issues are resolved facilitating a “win-win” outcome for the customer and the company
Monitor and manage the “Trilogy Experience” including the style in which information is communicated, dress style of employees, and color of materials relating to the brand identity
A productive and enthusiastic ambassador program is integrated into the community marketing effort
Be a participating member of the community HOA and attend homeowner functions in order to represent the company, as well as, convey the company as a responsible citizen
Community team has functional and responsive knowledge related to the Customer Survey performance of the their community and their individual contribution to the scores
Develop a consistent recruiting network for initial, as well as, future sales hires and support staff
Be a contributing member of the community design team related to the interior design of the models and the sales center
Coordinate the off-site sign program with advertising, sign fabricator, and municipalities
A detailed Broker outreach program is in place to generate community interest
Ensure the training and development of all sales related personnel
Coordinate community development activities with all disciplines
Work with sales management team, Legal Counsel, and local Shea Divisions in establishing all paperwork related to: Contracts, CC&R’s, Articles of Incorporation, Bylaws, Architectural Guidelines, Public Reports, and any other DRE related issues
All policy and procedure guidelines are established regarding sales related activities
Qualification
Required
Achieve community sales and closings goals on a monthly basis
Provide guests with a positive, unique, and memorable experience
Ensure sales associates, design professionals, sales administration, and on-site mortgage staff are aware and accountable for their duties
Achieve monthly sales and closing goals while meeting monthly expense budgets
Maintain community margins in line with the annual plan
Appraise sales team in a consistent manner related to their position requirements
Deliver the 'Trilogy Experience' to guests
Operate the sales organization within a 'team environment'
Train sales representatives on sales techniques, construction knowledge, and personal growth
Hold productive team meetings consistently
Operate with minimal supervision regarding conflict resolution and internal communication efficiency
Quantitatively assess the competitive environment on a monthly basis
Review prospect management weekly with individual sales representatives
Maintain a relationship of trust and open communication with other disciplines involved in the customer cycle
Use accurate marketing materials related to promotional, collateral, and website information
Provide timely and accurate information to all members of the community team
Ensure sales associates are knowledgeable of their respective backlogs
Adhere to prescribed paperwork processes and cut-off dates
Communicate proactively with backlog to ensure efficiency and accountability
Qualify guests consistently to foster commitment and accountability
Ensure model home park, sales office, and community presentation is impeccable daily
Follow specific accounting guidelines related to paperwork management
Ensure community compliance with proper disclosures and approvals
Resolve customer issues facilitating a 'win-win' outcome
Monitor and manage the 'Trilogy Experience'
Integrate a productive and enthusiastic ambassador program into community marketing
Participate in community HOA and attend homeowner functions
Have functional and responsive knowledge related to Customer Survey performance
Develop a consistent recruiting network for sales hires and support staff
Contribute to the community design team related to interior design
Coordinate off-site sign program with advertising, sign fabricator, and municipalities
Implement a detailed Broker outreach program
Ensure training and development of all sales related personnel
Coordinate community development activities with all disciplines
Work with sales management team, Legal Counsel, and local Shea Divisions on paperwork related to contracts and DRE issues
Establish all policy and procedure guidelines regarding sales related activities
Meet physical demands and work environment characteristics as described
Company
Shea Homes
Shea Homes is a real-estate company that designs homes and communities for its customers.
Founded in 1968
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andrew Parnes
Chief Financial Officer
Jon Steele
CFO
Recent News
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