Lacerlief Advisory ยท 4 days ago
Remote Customer Care Associate
United States
Full-time
Remote
New Grad, Entry LevelLacerlief Advisory is seeking skilled and friendly individuals for the role of Remote Customer Care Associate. This position involves efficiently handling a high volume of inbound customer inquiries and providing exceptional customer service with a focus on professionalism and patience.
Marketing & Advertising
Responsibilities
As a remote Customer Service Representative at Lacerlief Advisory, you will be crucial to ensuring a seamless, positive customer experience
Responding to customers and resolving issues promptly and effectively
Communicating with customers through various channels, including phone, email, and chat
Maintaining a professional and empathetic demeanor in all interactions
Identifying and addressing customer concerns, escalating issues when necessary
Collaborating with other teams to find comprehensive solutions
Continuously updating knowledge to assist customers effectively
Ensuring accuracy and completeness in all customer interactions
Following established protocols and guidelines
Dedication to providing outstanding customer service
Qualification
Required
Excellent verbal and written communication skills
Ability to convey information clearly and concisely
Empathy and patience in dealing with customer concerns
Strong analytical and problem-solving skills
Ability to think on your feet and adapt to changing situations
Comfortable working in a fast-paced and dynamic remote environment
Flexibility to accommodate different shifts and schedules
Familiarity with basic computer applications and troubleshooting
Ability to navigate online platforms and assist customers with technical issues
A laptop or desktop computer must have at least 8GB-16GB of memory (RAM) and a dedicated Ethernet port; ONLY 3.0 Ethernet adaptors are allowed
Two monitors will be required for all positions
Noise-cancelling headset with a microphone
Submit to and pass a Background check
Stable home internet connection
Dedicated, quiet working space
Preferred
Previous experience in customer service, preferably in a call center environment or remotely
Company
Lacerlief Advisory
Lacerlief Advisory offers virtual call center solutions to companies worldwide.
Founded in 2018
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase