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ServiceNow · 1 day ago

Sr. Business Process Consultant, ServiceNow Finance & Supply Chain (Source-to-Pay) and Contract Operations Solutions

Danville, CA

Full-time, Contract

Hybrid

Senior Level

5+ years exp

ServiceNow is a global market leader in innovative AI-enhanced technology, and they are seeking a Sr. Business Process Consultant to join their Expert Services Team. The role involves consulting with customers to transition business requirements to configuration requirements in the Finance & Supply Chain domain, focusing on driving business outcomes and improving processes.

Business Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Be the process expert for Finance, Supply Chain, Source-to-Pay, Legal Operations, and/or Contracting departments, using ServiceNow products and best practices focused on configuration vs. customization to drive business outcomes

Drive Finance, Supply Chain, Source-to-Pay, Legal, and/or Contracting-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders

Lead customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes

Lead customer design workshops focused on ServiceNow Platform and Solution functionality

Own support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral

Guide customers in completing required documentation such as business requirement workbooks for functional aspects of the solution

Draft persona-based and functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them. The BPC owns the lifecycle of all user stories workflow in engagements - from draft to completion

Guide and advocate for the customer’s needs throughout the engagement

Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources

Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement

Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes

Prepare all customer-facing deliverables focused on process

Juggle multiple and complex projects/initiatives

Promote continuous improvement practices for delivery/engagement materials

Support specific sales activities when required

Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

Up to 50% travel annually, driven by customer needs and internal meetings

Qualification

ServiceNow Finance SolutionsConsulting ExperienceServiceNow CertificationsSAP ECCAgile DevelopmentCommunicationInterpersonal SkillsTeam Player

Required

Must be a U.S. Citizen, with ability to obtain and maintain a U.S. Public Trust security clearance

At least 5+ years of consulting experience for complex, global organizations in the Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting operations/technology departments

Experience with ServiceNow Finance & Supply Chain Solutions, including Supplier Lifecycle Operations (SLP), Sourcing & Procurement Operations (SPO) and/or Accounts Payable Operations (APO) required

Demonstrated ability to influence and consult (providing options with pros, cons and risks) in Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting organizations, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems

Proven experience in defining and deploying future-state processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology

Strong understanding with leading Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting related systems and tools such as SAP ECC, SAP S/4HANA, SAP Ariba, Coupa, Ivalua, Oracle Procurement Cloud, etc

Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development

Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)

Experience in providing Knowledge-Centered Service / Support using technologies

Experience in analyzing and recommending Finance, Supply Chain, Source-to-Pay. Legal, and/or Contracting strategies based on business priorities

Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity

Proven team player and team builder

Preferred

ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification and ServiceNow Certified Application Developer (CAD) required - ServiceNow Supplier Lifecycle Operations (SLP) Accreditation, Sourcing & Procurement Operations (SPO) Accreditation, Accounts Payable Operations (APO) Accreditation, and/or Legal Service Delivery Accreditation, preferred