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Fontainebleau Las Vegas · 5 days ago

Far East Marketing Casino Host

Las Vegas, NV

Full-time

Onsite

Entry Level

$55K/yr - $75K/yr

1+ years exp

Fontainebleau Las Vegas is a premier destination known for its exceptional guest service. The Casino Host is responsible for providing outstanding service to valued casino players, building relationships to enhance customer loyalty, and ensuring guests have a superior casino experience.

Hospitality

Responsibilities

Greet and welcome guests on the casino floor, providing assistance with accommodations, dining, and entertainment

Monitor guest activity, preferences, and play levels to identify potential VIP players

Assist in resolving guest issues or complaints in a timely and professional manner

Issue complimentary items (comps) based on established guidelines and guest play levels

Participate in events and promotions to engage and retain casino patrons

Record and update player interactions in the casino's management system

Maintain a visible presence on the casino floor to assist with guest inquiries and needs

Communicate with other departments to ensure seamless guest experiences

Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

Qualification

Casino marketing strategiesPlayer development experienceBilingual in ChineseVietnameseCustomer service skillsFinancial management skillsOrganizational skillsCross-cultural experienceAnalytical mindsetProfessional imageInterpersonal skillsAttention to detailCommunication skills

Required

Must be at least 21 years of age

High school diploma or equivalent

One (1) year of experience in player development, casino marketing, guest service or a similar role within the casino or hospitality industry

Bilingual in Chinese (Mandarin and/or Cantonese), Vietnamese, or other languages required; ability to communicate effectively with diverse groups in both written and spoken formats

Knowledge of casino marketing strategies and player segmentation

Excellent communication and interpersonal skills

Ability to work in a fast-paced environment and handle guest complaints professionally

Strong organizational skills and attention to detail

Proven ability to build and maintain relationships with high-value players

Must have excellent communication skills, planning skills, judgment, high moral integrity, and a strong work ethic

Must conduct oneself in accordance with all Nevada Gaming Commission Regulations and Player Development departmental policies and procedures

Excellent relationship-building and customer service skills

Ability to clearly present information through the spoken or written word; speak with customers or employees, listen effectively

Ability to demonstrate a high level of service delivery; to do what is necessary to ensure customer satisfaction, deal with service shortfalls, and prioritize customer or client needs

Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations with sincerity

Must present a professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional image

Ability to deliver a service level that creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience

Strong financial management skills, including experience with budgeting, forecasting, and financial analysis

Must be computer literate and proficient with MS Office, Word, Excel, and Outlook and ability to learn additional software as needed

Must be willing and able to work a flexible schedule to include holidays, nights, and weekends

Ability to work in a fast-paced, busy, and somewhat stressful environment