Michigan Farm Bureau Family of Companies ยท 4 days ago
Senior P/C Customer Service Support Analyst
Lansing, MI
Full-time
Onsite
Mid, Senior Level
3+ years expMichigan Farm Bureau Family of Companies is seeking a Senior P/C Customer Service Support Analyst to act as an advocate for Property/Casualty Customer Service and the Field Force to meet their technology needs. The role involves participating in the analysis, design, testing, and implementation of billing systems and facilitating training for users.
AgricultureFarming
Responsibilities
Facilitate and lead ongoing corporate and departmental projects, including managing sub-teams of business/product owners, subject matter experts, and technical representatives when necessary to elicit and document requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, and task and workflow analysis
Perform software user acceptance testing and coordination to ensure a smooth implementation of changes
Communicate project status and progress to management and other affected personnel
Prepare, document, and maintain up-to-date procedural documentation on processing functions PCCS and other users
Maintain thorough knowledge of departmental and corporate processing methods, industry standards and regulations, and Farm Bureau product lines and software
Drive and challenge business areas on their assumptions and the successful execution of their testing plans
Qualification
Required
Bachelor's degree required with focus on insurance, business, administration, finance or management, or equivalent experience may be considered
Three to five years of experience in insurance industry or related field required
P/C Resident Producer License required or must be obtained within 90 days of hire
Experience Working With Project Methodologies Required
Thorough understanding required of how to interpret customer business needs and translate them into application and operational requirements
Functional And System Design Specifications Development Experience Required
Willingness to pursue continuing job-related training and education required
Preferred
Experience with project management techniques preferred
Technical Background And Experience With Farm Bureau Systems Preferred
Experience working in small-to-medium sized projects preferred
Experience In Process Improvement Preferred
Experience working with property/casualty products preferred
Benefits
Medical
Dental
Vision
401K
Company
Michigan Farm Bureau Family of Companies
Michigan Farm Bureau and the following Affiliated Companies constitute the Michigan Farm Bureau Family of Companies: Michigan Farm Bureau, Farm Bureau Mutual Insurance Company of Michigan, Farm Bureau Life Insurance Company of Michigan, Great Lakes Ag Labor Services, LLC, MFB, Inc., Michigan Agricultural Cooperative Marketing Association, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Piggott
Chief Operating Officer
Patrick Carpenter
Managing Partner
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