Dallas Fort Worth International Airport (DFW) · 2 days ago
SkyLink Control Center Opr
DFW Metroplex
Full-time
Onsite
Mid Level
3+ years expDallas Fort Worth International Airport (DFW) is one of the most successful airports in the world, recognized for its innovation and excellence. They are seeking a SkyLink Control Center Operator who will control the operation of the SkyLink automated people mover system, ensuring safety and service levels while responding to real-time operational needs and emergencies.
Airlines/Aviation
Responsibilities
Analyzes real time information and controls overall SkyLink operation by correcting or circumventing problems through computer command keyboard input and/or by directing and dispatching maintenance personnel in response to operational needs
Analyzes all available data to determine need and declares state of alert or emergency, closes or restores the SkyLink system and briefs applicable Airport Board, SkyLink maintenance and airline personnel on the status of the system
Directs response personnel during abnormal or emergency operations in a life safety environment to appropriate locations
Analyzes and directs transportation service levels, adjusts SkyLink route loading to meet demand of schedule, airline forecast or real time observation; analyzes service impact, then directs and implements alternative service modes
Maintains Airport security by implementing Breach of Security violation plan in compliance with Airport Board, TSA and Section Policies and Procedures
Directs Department of Public Safety (DPS) personnel to life-safety emergency locations, or for Skylink security issues
Assimilates and disseminates weather information critical to the safety and operation of the SkyLink system and declares SkyLink weather alerts and emergencies
Takes part in training, re-training, and examinations of themselves and other employees as required by the Control Center qualification program
Assists with the investigation of accidents, incidents, events and passenger inconveniences, and assists to resolve system user complaints of passengers and tenants; assists the traveling public through various customer service functions
Maintains a complete log of all SkyLink significant events
Represents the Skylink Assistant Manager as needed or directed
Implements and or coordinates the safe and efficient execution of work through use of work permits, occupancy permits and clearances in accordance with existing rules and procedures
Takes part in training, re-training and examinations as required by the Operations Center qualification program
Through interaction with the communications and CCTV systems, monitors platforms, stations, intrusion alarms, customer activity and any other system that affects customer service and security
Periodically observes in-system vehicle performance, cleanliness, condition of platform stations, etc., to enhance knowledge of system operation
Assists the Environmental Affairs Department in performing field observations of Airport activities with respect to potential environmental issues and notifies the Environmental Affairs Department of any observations that may have environmental impact
Qualification
Required
Completion of high school curriculum or equivalent
Three (3) years of experience with console control systems in a real-time environment. Examples may include (but are not limited to) Airport Operations Centers, Rail, Public Transit or Public Safety dispatch or Government/Military operations facilities
Any equivalent combination of education and/or experience may be substituted for the above
Possession of a valid Class C driver's license
Knowledge of the hazards and safety precautions of an automated train control system, its operation, its electronic reporting system, propulsion power distribution and probable system malfunctions and is able to perform these tasks in a real time environment
Basic knowledge of the principles of computer technology, multiple programs and systems analysis
Basic knowledge of electromechanical and electronic concepts
Knowledge of modern office practices, procedures, equipment and software
Ability to work independently and under stressful conditions
Ability to read, understand, interpret, follow, and explain rules and regulations
Ability to analyze data from a variety of sources and make decisions rapidly in a real time environment
Ability to attend to several sources of information, audio and visual, simultaneously
Ability to gather, research, analyze and evaluate facts, prepare and present concise oral and written reports
Ability to work rotating shifts
Ability to maintain effective and harmonious internal and external working relationships
Ability to pass a color vision deficiency test
Ability to communicate courteously and effectively, both orally and in writing
Ability to exercise prudent and timely judgment in normal and emergency situations
Ability to thoroughly evaluate facts to follow through and effectively document actions taken
Ability to support field personnel in troubleshooting defective equipment to restore operations
Ability to provide effective customer service to patrons and Airport employees
Ability to pass the required training established by the department and maintain proficiency through routinely passing prescribed tests
Ability to work shifts, including nights and weekends
This is a DOT-designated and Airport-designated safety sensitive position as defined in DFW Airport's Drug and Alcohol Administrative Policy and Procedure. Applicants selected for this position will be required to pass drug and alcohol tests prior to employment and to submit to drug and alcohol screening on a random basis during the length of their employment in the safety sensitive position
Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge (badge) in accordance with Department of Homeland Security Transportation Security Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et. Al. and DFW Airport's Airport Security Program within thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal
This is a designated Essential Employee position as defined in DFW Airport's Categories and Classifications Administrative Policy and Procedure. An essential employee is one whose attendance is required to maintain airport operations during an emergency or inclement weather situation
Company
Dallas Fort Worth International Airport (DFW)
DFW Airport, the 2022 Airport Service Quality (ASQ) winner for Best Airport that serves over 40 million passengers in North America by Airports Council International (ACI), warmly welcomes more than 72.2 million customers along their journey every year, making DFW one of the most frequently visited superhub airports in the world.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Sean Donohue
CEO
HR at Dallas Love Field
Aviation Partner
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