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World Insurance Associates LLC · 1 day ago

Client Service Administrator - Small Business

Columbus, OH

Full-time

Onsite

Mid Level

3+ years exp

World Insurance Associates is a rapidly growing financial services organization specializing in insurance and benefits programs. The Client Service Administrator role involves responding to client requests, processing endorsements, and coordinating necessary insurance documentation and claims escalation.

AdviceCommercial InsuranceEmployee BenefitsFinancial ServicesHealth InsuranceHuman ResourcesInsuranceLife Insurance

Responsibilities

Respond to client requests for changes

Process endorsement with carriers or escalate for quotation of new lines of business or complex changes

Follow-up for and deliver endorsements to clients upon receipt

Respond to client requests for cancellation and escalate internally

Coordinates the delivery of Proofs of Insurance

Responds to client billing / payment questions

Coordination of claim escalation

Qualification

Commercial Property & CasualtyProperty & Casualty insurance licenseExcel proficiencyAgency management systems (EPIC)Customer service skillsInterpersonal communicationProblem-solving skillsTeam player

Required

3+ years' experience in Commercial Property & Casualty with a comprehensive understanding of insurance coverages

Must hold state Property & Casualty insurance license

Functional knowledge of Excel specific to creating, formatting, and evaluating formulas and working within templates. Must be skilled in Excel, Word, and other MS Office products

Able to understand new technology platforms quickly

Proficient in agency management systems (EPIC) and carrier sites

Hands on personal approach to customer service. Maintains effective relationships with clients, co-workers, and colleagues

Maintains effective relationships with clients, co-workers, and colleagues. Viewed as a team player and is cooperative and collaborative

Has an understanding of guaranteed cost program design and coverage forms. Able to provide consultation of coverage needs

Strong written, oral, and interpersonal communication skills. Sets to achieve day-to-day objectives within the context of specified solutions. Develops and implements work plans for completing projects

Able to solve routine problems

Preferred

College degree is preferred

Company

World Insurance Associates LLC

World is a leading financial services organization that uses its vast resources and industry expertise to empower people to make informed decisions to improve their risk management and financial outcomes.

Founded in 2012

Monmouth Beach, New Jersey, USA

1001-5000 employees