Apply on Employer Site

EBG · 3 days ago

Director, Account Management - Voluntary Benefits

Austin, TX

Full-time

Hybrid

Director/Executive

8+ years exp

EBG powers a proprietary suite of e-commerce platforms and technology solutions to deliver exclusive deals and special offers from the world's top brands and experiences. The Director of Account Management and Implementation Services is responsible for driving client retention and growth by leading a high-performing team and fostering strategic relationships with top clients.

E-Commerce

H1B Sponsor Likely

Hiring Manager

Colleen D.

Responsibilities

Lead quota-bearing account management team responsible for retention revenue and organic growth targets

Develop and track individual and team sales pipelines, forecasting, and quota attainment

Coach account managers on consultative selling, cross-selling strategies, and closing techniques

Drive accountability through regular pipeline reviews, performance metrics, and strategic account planning

Design compensation strategies and incentive structures aligned with retention and expansion goals

Own portfolio revenue targets and organic growth objectives across existing client base

Identify and execute cross-sell and up-sell opportunities within Fortune 1000 accounts

Lead strategic business reviews that uncover expansion opportunities and strengthen client partnerships

Negotiate contract renewals and expansion agreements that maximize revenue and margin

Partner with New Business team to ensure seamless handoffs and account growth post-sale

Build and mentor high-performing account managers who balance service delivery with sales responsibility

Establish best practices for strategic account planning, relationship mapping, and stakeholder engagement

Personally manage top-tier accounts and complex negotiations requiring senior-level expertise

Champion client needs internally while maintaining focus on profitability and business objectives

Monitor client health metrics, persistency rates, and participation to proactively address retention risks

Provide competitive insights and market trends to inform product strategy and pricing decisions

Lead cross-functional collaboration with Implementation, Enrollment, Carrier Relations, and Operations

Represent client voice in strategic planning and contribute to business unit revenue planning

Drive initiatives that improve sales effectiveness, client experience, and operational efficiency

Qualification

Voluntary benefits expertiseQuota managementSales leadershipNegotiation skillsCRM proficiencyCoaching teamsAnalytical mindsetExecutive presenceInsurance licenses

Required

Bachelor's degree or an equivalent combination of education and relevant experience

8+ years in voluntary benefits brokerage, with proven track record of quota attainment

5+ years leading quota-bearing account management or sales teams

Deep expertise in voluntary benefits products, market dynamics, and competitive landscape

Demonstrated success managing complex, multi-product Fortune 1000 client relationships

Experience coaching teams in consultative sales methodologies and revenue growth strategies

Proven ability to develop, forecast, and manage sales pipelines to achieve revenue targets

Strong negotiation skills with experience structuring complex, multi-year agreements

Track record of building and retaining high-performing, revenue-generating teams

Analytical mindset with ability to use metrics and CRM data to drive performance

Executive presence and ability to engage C-suite and HR leadership at client organizations

Active insurance licenses (or ability to obtain) as required by operating states

Proficiency with CRM systems, sales forecasting tools, and performance dashboards

Travel: 20–40% including overnight stays for client meetings and team development

Benefits

Medical, Dental & Vision

401k Match

Short Term Disability, Long Term Disability (Company Paid)

Basic Life and AD&D (Company Paid)

Additional Voluntary Benefits

Flexible Work Arrangements

3 Weeks of PTO + 5 Personal Days

Paid Holiday Break from Christmas to New Year

Paid Holidays

Fitness Benefit

Annual Day of Giving

Company Bonus Program

Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy our signature savings marketplace!

Company

EBG

EBG specializes in travel and entertainment and offers other retail products and services, voluntary benefits, and insurance.

Founded in 2001

Aventura, Florida, USA

201-500 employees

http://www.ebgsolutions.com/

H1B Sponsorship

EBG has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)

2020 (2)