SPECTRAFORCE · 3 days ago
Customer Service Advocate II
Columbia, SC
Contract
Onsite
Entry Level
$18/hr - $18/hr
1+ years expSPECTRAFOR is seeking a Customer Service Advocate II to provide exceptional support to customers. The role involves responding to inquiries, resolving issues, and maintaining customer relations while adhering to company policies and procedures.
ConsultingCRMInformation TechnologyLegal
Hiring Manager
Ramandeep Kaur
Responsibilities
Provides prompt, accurate, thorough and courteous responses to all customer inquiries
Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures
Performs research as needed to resolve inquiries
60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries
Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries
15% Initiates or processes adjustments or performs other research as needed to resolve inquiries
Coordinates with other departments to resolve problems
Responds to, researches and/or assists with priority inquiries and special projects as required by management
10% Provides feedback to management regarding customer problems, questions and needs
Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management
Follows through on complaints until resolved or reports to management as needed
10% Maintains basic knowledge of quality work instructions and company policies
Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations
Maintains all departmental productivity, quality, and timeliness standards
5% Assist with the training of new employees and cross training of coworkers
Qualification
Required
Excellent verbal and written communication skills
Proficient spelling, punctuation, and grammar
Strong human relations and organizational skills
Ability to handle high stress situations. Good judgment
Ability to handle confidential or sensitive information with discretion
Ability to learn and operate multiple computer systems effectively and efficiently
Basic computer operating skills
High School Diploma or equivalent
1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience
Preferred
Knowledge of word processing, spreadsheet, and database software
Associate Degree
3 years of customer service or call center experience
Company
SPECTRAFORCE
Welcome to SPECTRAFORCE, your gateway to NEWJOBPHORIA™! Established in 2004, SPECTRAFORCE is now one of the largest and fastest growing U.S.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase