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Remington Hospitality · 1 day ago

Director of Operations

Omaha, NE

Full-time

Onsite

Director/Executive

Remington Hospitality is seeking a Director of Operations who will oversee key guest contact departments within the operations division. The role involves providing leadership, managing budgets, ensuring guest satisfaction, and coordinating various operational procedures.

HospitalityLeisureTourism

Growth Opportunities

Responsibilities

Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads

Responsible for overall budget approval authority for operational departments

Monitor all room related systems that impact the guest directly, to ensure proper procedures are in place and followed, which allow for an outstanding guest experience

Communicate with guests and team members both verbally and in writing to answer questions and resolve concerns

Facilitate the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc., to ensure understanding by hotel operations of procedures that may have potential impact

Ensure guest reservation policies, standards and procedures are met

Ensure the effective resolution if any complaints, challenges occur

Ensure housekeeping procedures are efficiently followed and any issues are immediately resolved

Ensure guest check in/checks out procedures are efficiently followed and any issues immediately resolved

Manage and administer the Manager on Duty program, requiring weekend stayover and constant monitoring throughout the hotel and troubleshooting issues

Participate in property MOD program, weekly staff meetings, weekly Executive Committee meetings and safety committee meetings

Understand and apply the applicable Franchise and management's Standard Operating Procedures

Assist with Human Resource's functions including but not limited to employee relations, recruiting, on-boarding, counseling and compliance

Perform other duties as assigned

Qualification

Budget managementGuest relationsOperational oversightHuman resourcesLeadershipCommunication skillsProblem solving

Required

Experience in operations management, preferably in the hospitality industry

Strong leadership skills to guide department heads and team members

Ability to manage budgets and approve operational expenditures

Excellent communication skills, both verbal and written, to interact with guests and team members

Experience in coordinating marketing initiatives and understanding operational impacts

Knowledge of guest reservation policies, standards, and procedures

Ability to effectively resolve guest complaints and challenges

Experience in managing housekeeping procedures and resolving issues

Ability to oversee guest check-in/check-out procedures and troubleshoot issues

Experience in managing a Manager on Duty program

Participation in property MOD program and various committee meetings

Understanding of Franchise and management's Standard Operating Procedures

Experience in Human Resource functions including employee relations, recruiting, on-boarding, counseling, and compliance

Company

Remington Hospitality

Glassdoor4.1

A forward-thinking hospitality management company, Remington Hospitality is distinguished by its commitment to simply being the best, not the biggest, delivering hospitality, and creating value for every owner and customer, every time.

Founded in 1992