Brother USA · 9 hours ago
Senior Engineer, Quality
Memphis, TN
Full-time
Onsite
Mid, Senior Level
$90K/yr - $105K/yr
5+ years expBrother USA is a leading provider of home and office equipment, and they are seeking a Senior Engineer, Quality to drive quality performance across their manufacturing, service, and distribution operations. This role focuses on developing quality metrics, leading problem-solving initiatives, and ensuring consistent quality standards through cross-functional collaboration.
Customer ServiceElectronicsPrinting
Responsibilities
Develop and maintain key quality metrics and dashboards to monitor performance across manufacturing, service, and distribution (3PL) sites (e.g., non-conformance, first pass yield, defect trends, supplier recovery, inspection accuracy, customer complaints)
Analyze performance data to identify patterns, emerging risks, and opportunities for improvement
Present findings and recommendations to site and corporate leadership
Collaborate across functions to ensure data integrity and alignment on improvement priorities
Lead or facilitate root cause analysis (5-Why, Fishbone, 8D) to resolve systemic issues and prevent recurrence
Translate metric insights into targeted improvement projects with measurable impact
Drive closure and verification of corrective and preventive actions (CAPA) to ensure sustainability
Champion a preventive quality mindset across manufacturing, service, and distribution teams
Oversee and support the NCM process, including investigation, documentation, and disposition of nonconforming materials, products, or components
Collaborate with suppliers and internal stakeholders to contain, correct, and prevent recurrence of quality issues
Support incoming inspection planning, sampling strategies, and data analysis to ensure consistency across all receiving and service operations
Provide training and guidance to inspection and service teams as needed
Support the implementation, maintenance, and improvement of Brother’s QMS in accordance with ISO 9001 and corporate standards
Develop, update, and standardize quality procedures, inspection instructions, and work standards
Participate in internal and external audits and assist in responding to findings
Partner with the Compliance team on QMS alignment across manufacturing, service, and 3PL sites
Prepare and communicate monthly and quarterly quality performance summaries
Support creation and maintenance of dashboards that visualize performance across sites
Work with leadership to ensure metrics are driving meaningful improvement actions and resource allocation
Qualification
Required
Bachelor's Degree (or equivalent experience) Engineering, Industrial Engineering, Operations Management, Supply Chain Management, or related technical field
Minimum 5 years experience in quality engineering, process improvement, or supply chain quality managing or supporting NCM, CAPA, and inspection systems in manufacturing/service environments
ASQ Certified Quality Engineer (CQE)
Six Sigma Green Belt/Black Belt
ISO 9001 Lead Auditor Certification
Microsoft Office Suite
Familiarity with ISO 9001, Lean, Six Sigma, and FMEA methodologies
SAP S/4HANA QM, Power BI, Tableau or similar analytics tools
Proven ability analyzing data, identifying trends, and driving measurable improvements
Ability to translate quality data into actionable strategies and influence teams at all levels
Skilled in root cause analysis, process validation, and control plan development
Excellent technical writing and communication skills (verbal and written)
Self-driven, collaborative, and capable of leading cross-functional improvement efforts
Benefits
Health, vision, and dental insurance—all effective from day one of employment
401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately
Educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs
Company
Brother USA
Brother is a premier provider of home, home office, and business products, industrial solutions that revolutionize the way live and work.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Amerman
Director, IT Business Partner (Enterprise Operations)
Fil Wojcik
Manager, HR Business Partner
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