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Kansas City National Security Campus · 5 days ago

IT Technical Support Specialist II

Kansas City, MO

Full-time

Onsite

Mid Level

3+ years exp

Honeywell is a Fortune 100 company that invents and manufactures technologies to address critical challenges. The IT Technical Support Specialist II is responsible for ensuring customers receive helpful service and timely responses to IT support requests, focusing on creating high-quality customer support experiences across various channels.

ConsultingManufacturingMechanical EngineeringProfessional Services

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Handle escalated tickets from Tier 1

Performs customer support, training, and troubleshooting activities for various IT services

Interacts with customers, troubleshoots, and resolves problems related to hardware, software and/or process to the customers' satisfaction via phone, chat, email or in-person

Escalates issues that require more detailed analysis to more experienced personnel

Receives and records customer inquiries regarding IT-related problems and/or services. Notifies customers when problems have been resolved and logs closure entries

Assists in evaluating and making recommendations regarding hardware, software, processes, and services that will improve overall IT support for customers

Performs Asset Management activities that identify and labelling new IT assets, request to purchase new IT assets, and documentation associated with IT Asset Management tools or systems

May perform periodic audits with both internal and external auditors

Completes customer support tasks and assignments given by more senior personnel. Coordinates assistance from others for highly complex technical support areas

Assists in training activities required for various capabilities in support of business and customer needs

Qualification

ServiceNowTechnical troubleshootingDesktop computer systemsOperating system softwareCustomer-service skillsEffective communicationInterpersonal skills

Required

3 years of related information technology work experience

High School Diploma required

Ability to obtain and maintain a U.S. Department of Energy (DOE) security clearance (some positions require additional DOE designations)

Regular and reliable attendance is an essential function of this job

Ability to travel up to 10% of the time

Ability to work on-site as directed by management and is determined by the needs of the business

United States Citizenship with the ability to obtain and maintain, a U.S. Department of Energy (DOE) security clearance (some positions require additional DOE designations)