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NEOGOV · 1 day ago

Program Manager I-60020288

Richland County, SC

Full-time

Onsite

Mid Level

$66K/yr - $120K/yr

NEOGOV is seeking a Program Manager I for the Department of Administration's Division of Enterprise Applications in South Carolina. The role involves providing functional support for the SC Enterprise Information System (SCEIS), managing system configurations, and facilitating training and change management processes to enhance the State's Procurement and Financial System.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Identify new or modified requirements including forms, reports, interfaces, conversions, and enhancements through blueprinting or agency approved requests to fulfill business needs

Collaborate with other functional teams to assure the integration and consideration of processes related to other functional areas

Work closely with consultants tasked to support configuration and development efforts

Identify new or modified requirements for system updates based on system performance and/or agency notification

Follow established procedures, create supporting functional team documentation for each phase of the change/release management process

Develop scripts and perform testing related to the change/release management process

Participate in relevant change/release management meeting and work closely with the Change and Release Management Team to ensure close collaboration and adherence to standards

Act as a functional team resource for the Logistics Team to provide operational support to SCEIS state agencies for the resolution of tickets/incidents presented to the SCEIS help desk through agency notification

Simulate or recreate user problems to resolve operating difficulties and identify problems

Assist with identifying and resolving problems for end users in day-to-day functions related to Logistics modules

Prepare and update all relevant documentation related to functional processes/support

Participate in cross-training activities with other Logistics Team members rotating through designated module/functional processes to assure that all functional processes have back-ups

Participate in the activities of primary functional processes, as well as the process area(s) of successful cross-training

Prepare and administer a check list of tasks that a team member must achieve during cross training to have a successful transfer of knowledge

Provide support and assistance to the SCEIS Training Team in the planning and coordination activities needed to conduct instructor-led training courses or other medium as required

Serve as the Logistics training facilitator as required

Update Logistics reference and training material, including PowerPoint, uPerform, and supplemental documents, to accommodate new or modified functionality

When required, provide relevant Logistics assessment and training directly to agency users

Communicate new processes or changes in the SCEIS system to users through User Group and SCEIS Communications

Preform other duties as required to keep SCEIS applications operational and functional

Qualification

SAPERP implementationAnalytical skillsChange managementFunctional supportCustomer serviceCross-trainingTeam collaborationCommunication skills

Required

A bachelor's degree in business administration, information systems, computer science or related field and relevant experience; or equivalent work experience specific to implementing an ERP system and or relevant experience in governmental procurement

Must have strong analytical and organizational skills

Must be able to work with and coordinate the efforts of a diverse group of professionals

Must have SAP experience or experience in implementing an Enterprise Resource (ERP) system

Candidate must possess excellent customer service skills and approach to dealing with people at all levels by providing pleasant, professional and courteous interaction

Ability and willingness to learn and to maintain a high level of knowledge of SAP and related modules is essential

Ability to communicate verbally and in writing and to present in front of a large and small audiences

Must be able to work with a diverse group of professionals in any levels of an agency

Position may require overnight travel

Position may require employee to work evenings and weekends

Position may be required to report to work during emergency situations

Must have the ability to work in a team environment toward a common goal