Lumeris · 6 days ago
Patient Administrative Coordinator
Chicago, IL
Full-time
Hybrid
Entry Level
$39K/yr - $48K/yr
2+ years expLumeris is a company focused on transforming healthcare, and they are seeking a Patient Administrative Coordinator to enhance patient care experiences. In this role, you will coordinate patient interactions, manage appointments, and facilitate communication among healthcare providers, ensuring a smooth and compassionate care process.
ConsultingHealth CareInformation Technology
Responsibilities
Engage patients through phone, text/portal, video, and in-person outreach to share program details and complete intake steps
Schedule and confirm appointments with clinicians and external providers; arrange interpreter services when needed
Coordinate delegated RN orders and ensure timely fulfillment
Staff the medical office 1–2 days per week; monitor and replenish supplies; assist with inventory checks alongside the clinical lead
Send enrollment, transition, and completion notifications to care teams; manage messages in the EMR in-basket
Securely transmit post-visit notes and records to primary care offices and confirm receipt
Serve as a liaison among patients, families, providers, and internal teams to resolve issues and ensure clear next steps
Support care team during in-home visits as needed
Verify eligibility and benefits; update demographics and insurance; initiate or coordinate prior authorizations
Assist with medical record requests, retrieval, indexing, and secure storage; track turnaround times
Compile and distribute reports for leadership and clinical teams
Support projects focused on documentation quality and data integrity
Prepare and edit correspondence, reports, memos, and meeting minutes; maintain accurate documentation in EMR and CRM systems
Perform general administrative tasks (mail, scanning, faxing, copying, data entry); troubleshoot routine office equipment issues
Adhere to HIPAA and all privacy, security, and compliance requirements
Follow standard workflows, contribute to process improvements, and escalate issues promptly
Participate in training, huddles, and quality initiatives; meet productivity and service standards
Other duties as assigned
Qualification
Required
High school diploma or GED required
Minimum 2 years of administrative support in a healthcare setting
Proficiency in MS Word, Excel, and Outlook
Strong written and verbal skills
Professional phone etiquette
Exceptional attention to detail and accuracy
Strong time management and follow-through
Resourceful with sound judgment
Ability to identify barriers, troubleshoot, and escalate appropriately
Familiarity with medical terminology and referrals
Comfortable learning and using multiple computer systems
Must have own reliable transportation for travel to patient homes and office as required
If you receive an offer of employment, you will be required to complete a pre-employment drug screen
Preferred
Associate's degree or relevant coursework
Experience with patient coordination, scheduling, or front office operations
Experience with EMR systems (Epic preferred)
Experience with practice or relationship management systems
Bilingual skills a plus
Flexible and adaptable in a dynamic environment
Benefits
Medical, Vision and Dental Plans
Tax-Advantage Savings Accounts (FSA & HSA)
Life Insurance and Disability Insurance
Paid Time Off (PTO, Sick Time, Paid Leave, Volunteer & Wellness Days)
Employee Assistance Program
401k with company match
Employee Resource Groups
Employee Discount Program
Learning and Development Opportunities
And much more...
Company
Lumeris
Lumeris is an accountable care delivery innovation company that offers operational support, technology, and consulting services.. It is a sub-organization of Essence Group Holdings.
1001-5000 employees
H1B Sponsorship
Lumeris has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (13)
2023 (9)
Funding
Current Stage
Late StageTotal Funding
$325.26MKey Investors
Deerfield
2024-04-10Series A· $100M
2023-11-06Debt Financing· $50M
2016-04-01Series Unknown· $80M
Leadership Team
Julie Hammes
SVP of People & Culture
David Carmouche
Executive VP and Chief Clinical Transformation Officer
Recent News
2025-11-05
Company data provided by crunchbase