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LogicalisUS · 1 week ago

Service Desk Technician - Bilingual Spanish/English (TIER 1)

United States

Full-time

Onsite

Entry Level

1+ years exp

LogicalisUS is a company that provides managed services, and they are seeking a Bilingual Spanish/English Service Desk Technician to support customer incidents reported to their NOC. The role involves troubleshooting customer issues, utilizing ticketing systems, and maintaining communication with various stakeholders to ensure effective service delivery.

Data CenterInformation TechnologyIT Infrastructure

H1B Sponsor Likely

Responsibilities

Responds and solves customer issues utilizing technology tools, procedures, and training

Utilizes Service Now ticketing system for detailed documentation of incident troubleshooting and service request fulfillment

Escalates issues in accordance with escalation procedures

Communicates frequently with customers, hardware/software vendors and other support level tiers within Logicalis

May create technical and process documentation for trouble shooting purposes

Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in place for each customer when working to resolve customer requests or outages

Maintains current knowledge of core service offerings and Service Level Agreements (SLAs)

Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values

Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors

Supports and conducts self in a manner consistent with customer service expectations

Qualification

ServiceNowWindows Operating SystemsMicrosoft OfficeITILTroubleshootingNetworking KnowledgeClient Service FocusMulti-taskingInterpersonal SkillsCommunication SkillsTeam Collaboration

Required

Associate degree in a related field

1 year experience in troubleshooting and/or configuration experience with IT Service Desk functions including Windows Operating Systems, Microsoft Office products, as well as general networking knowledge

1 year experience in server/PC operating system support, specifically Windows XP, 7, Server 2003 and 2008, VPN connectivity, backup solutions, and networking knowledge

1 year experience with ServiceNow (or similar ticketing system tool) and Nimsoft (or a similar IT monitoring system tool)

Proficient use of all Microsoft products and operating systems

Relative and current certifications to technologies listed such as Microsoft, Cisco or CompTIA A+ / CompTIA Network+

Strong troubleshooting and initiative skills

Client service focus and excellent interpersonal skills

Strong, clear communication skills – oral, written, and email

Excels in ability to multi-task

Works independently with minimal supervision

Works well with team members and cross-departmentally

Company

LogicalisUS

Glassdoor3.9

We are Architects of Change. We help organizations succeed in a digital-first world.

Founded in 1997

New York, New York, USA

501-1000 employees

https://www.us.logicalis.com

H1B Sponsorship

LogicalisUS has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)

2024 (4)

2023 (6)

2022 (3)

2021 (3)

2020 (5)