Epredia · 4 days ago
Field Service Engineer - Sacramento
Sacramento, CA
Full-time
Onsite
Entry, Mid Level
$75K/yr - $80K/yr
1+ years expEpredia is a company that values collaboration and innovation, seeking talented individuals to join their team. The Field Service Engineer will support the onsite technical needs of Epredia customers by providing world-class service, performing maintenance, and troubleshooting electromechanical instruments.
BiotechnologyHealth CareHealth Diagnostics
No H1B
Responsibilities
Provide world-class service to our customers by performing preventative and corrective maintenance for Epredia instrumentation
Use expert troubleshooting skills to diagnose and resolve technical issues on a variety of electromechanical instruments
Manage service call scheduling, parts inventory, and other administrative necessities
Build trust-based relationships with our customers
Interact with and provide feedback to internal stakeholders including technical support teams, Manufacturing, and Sales
Prepare periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement
Represent Epredia in a positive, professional manner in all dealings with customers, both external and internal
Qualification
Required
1+ years of field service experience
Demonstrated ability to diagnose and resolve problems on electronic and mechanical instrumentation in a scientific laboratory environment
Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams
Willingness to be available after hours and participate in a rotating on-call schedule, including nights, weekends, and holidays, as required for critical issues and coverage
Ability to travel to customer sites on short notice and remain on-site for the duration necessary to complete troubleshooting and repair activities
Assignments may require extended hours, including night, weekend, and holiday work, depending on business and customer needs
Employee must be willing to carry a company-issued or personal cell phone and be reachable as part of on-call responsibilities, which may include 24/7 availability during assigned coverage periods
Physical requirements include the ability to lift 50lbs
Up to 80% travel may be required to meet customer needs
Must possess a valid driver's license
This role is not eligible for sponsorship
Preferred
Associate degree or Bachelor's Degree in electrical or mechanical Engineering, or other scientific degree
Experience with Laboratory Information Systems/networking instrumentation
Benefits
Health and Retirement Benefits
Paid Holidays
Company car
Full in-house training on all products supported
Medical
Dental
Vision
401k
Holiday pay
Vacation
More
Company
Epredia
Epredia is a biotechnology company that provides labeling, tracking, pathology, cancer diagnostics and tissue diagnostics services.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
EIN Presswire
2025-11-22
EIN Presswire
2025-05-07
Company data provided by crunchbase