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Walmart Canada · 4 days ago

Senior Manager, Operations - Creative Content (Last Mile Delivery)

(USA) Main Home Office Building AR BENTONVILLE Home Office

Full-time

Onsite

Senior Level

7+ years exp

Walmart Canada is seeking a visionary and strategic leader for their Last Mile Delivery organization. The role involves defining and executing the creative vision for driver-facing content, leading a multidisciplinary team to enhance driver engagement through innovative multimedia storytelling.

DeliveryRetailShopping

Responsibilities

Develop and implement a cohesive content strategy for in-app experiences, marketing assets, and educational modules

Champion innovative storytelling through video, motion design, UI visuals, and live-action content

Oversee concept development, storyboarding, and execution for multimedia projects across marketing, product, and brand campaigns

Leverage AI tools to accelerate workflows and deliver personalized, high-quality content at scale

Translate business goals into creative strategies that optimize conversion and reduce churn

Partner with product, marketing, and support teams to embed content touchpoints across the driver lifecycle

Maintain high creative standards and ensure brand guidelines are upheld across all content formats

Lead and mentor a team of visual designers, animators, and video producers

Prioritize projects and allocate resources to align with key business objectives

Stay ahead of emerging design, animation, and motion graphics trends, integrating fresh ideas into the team’s work

Implement workflows that ensure consistency, compliance, and speed to market

Collaborate with analytics and engineering to measure content effectiveness and iterate based on insights

Manage timelines, resources, and budgets to deliver projects on time and within scope

Oversee major projects such as website redesigns, app rebranding, and acquisition funnel optimization

Drive evergreen content updates and intuitive in-app flow improvements

Qualification

Creative content productionVideo production2D/3D motion graphicsUser-centered designVisual storytellingData-driven decision-makingExceptional communicationPresentation skills

Required

7+ years in creative content production, with proven experience in video, animation, 2D/3D motion graphics—preferably in technology or gig-economy environments; 3+ years in people management

Strong portfolio showcasing creative direction and execution across multiple media formats

Deep understanding of user-centered design, visual storytelling principles, and industry-standard tools

Exceptional communication, presentation, and storytelling skills

Ability to balance creative vision with operational rigor and data-driven decision-making

Passion for creating intuitive, emotionally resonant experiences that empower audiences

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.