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CommunityAmerica Credit Union · 1 day ago

Video Teller

Lenexa, KS

Full-time

Onsite

Entry Level

1+ years exp

CommunityAmerica Credit Union is seeking a Video Teller to provide support and service to members through ITM digital video interactions. The role focuses on enhancing member relationships and delivering a prompt, professional experience while ensuring accuracy and security in transactions.

BankingFinancial ServicesMobile Payments

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Determine member needs and educate them on appropriate beneficial products and services

Follow verification procedures to protect member data, accounts, and personal information to ensure accuracy and security

Provide quality service that exceeds members expectations by utilizing available resources to determine quick resolution and implementing creative problem-solving expertise

Partner with internal and external departments to help resolve member inquires and issues to drive optimum resolutions

Collaborate with internal departments to ensure the workflow or process is providing the best service to the members

Identify inconsistencies in account activity and take action to prevent potential fraud

Adhere to check hold processes and procedures

Process cash, check and transfer transactions for member accounts accurately

Adhere to Video Teller scorecard requirements by meeting minimum performance goals

Advocate, promote and create honest and open communication throughout the credit union

Demonstrate behaviors that are consistent with the credit union’s values, philosophies, and leadership characteristics

With proven performance and expertise in the role, will have the opportunity to become a peer mentor taking on additional responsibilities of assisting with onboarding, training, and coaching new team members; as well as engaging in more complex member requests as needed

Qualification

Customer service experienceCredit union servicesSales techniquesSpreadsheet softwareWord processing softwareMulti-taskingConflict resolutionTeamworkAdaptabilityConfidentiality

Required

High School diploma or equivalent

One (1) year of experience in a financial institution or customer service position

Ability to multi-task and adapt to change with systems, processes, and procedures

Knowledge of or willing to develop sales techniques

Knowledge of credit union services and products

Appropriately resolve conflicts and escalated issues

Ability to function and thrive in a production environment

Ability to work effectively individually and within a team environment

Ability to adhere to a daily schedule to meet the needs of our members

Ability to resolve interpersonal conflict and miscommunications

Knowledge of spreadsheet software and use word processing software

Ability to maintain a high level of confidentiality

Must be able to be bonded

In this position, individual will be expected to lift up to 20 pounds from time to time

Must be able to stoop, bend, reach or stand for extended periods of time

Must be able to sit and use a computer for extended periods of time

Preferred

Associate or bachelor's degree

Knowledge of credit union services and products

Company

CommunityAmerica Credit Union

CommunityAmerica Credit Union provides financial services and products like mobile banking, insurance and loans to individuals & businesses.

Founded in 1940

Lenexa, Kansas, USA

1001-5000 employees

https://www.communityamerica.com/

H1B Sponsorship

CommunityAmerica Credit Union has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)

2024 (7)

2023 (6)