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PosterElite · 1 day ago

Director of Account Management

United States

Full-time

Remote

Director/Executive

PosterElite is a trusted name in labor law compliance solutions, seeking a Director of Account Management to drive revenue growth and partner success. The role involves leading the Account Management team, expanding revenue through partner relationships, and ensuring long-term partner engagement.

ComplianceConsultingHuman Resources

No H1B

Hiring Manager

Lulu Perpetua

Responsibilities

Own and lead PosterElite’s Account Management function, driving revenue expansion, retention, and platform adoption across the partnerbase

Act as a hands-on player–coach by providing real-time deal and expansion strategy during pipeline reviews, whitespace analysis, and live opportunities

Join partner calls as needed to support renewals, expansions, escalations, and strategic lifecycle moments

Set and model high standards for account and partner growth excellence, including discovery, value articulation, and executive alignment

Translate partner business models, usage patterns, and market dynamics into actionable expansion strategies

Build, refine, and enforce account management methodologies, operating rhythms, and lifecycle processes

Hold leaders and individual contributors accountable to disciplined execution, pipeline hygiene, forecasting accuracy, and framework adherence

Stay deeply engaged with performance data, churn signals, expansion opportunities, and adoption trends

Collaborate closely with Product, Marketing, Program Management, Revenue, and Leadership to drive enablement, adoption, and partner success initiatives

Serve as executive sponsor for high-impact partners, particularly complex or enterprise relationships

Advocate for partner needs internally and surface insights that influence roadmap and enablement priorities

Hire, develop, and scale a high-performing Account Management team as the partner ecosystem grows

Qualification

Account ManagementPartner SuccessRevenue GrowthCRM SystemsHR Compliance KnowledgePresentation SkillsCommunication SkillsOrganizational SkillsCross-functional Collaboration

Required

Proven leadership experience managing Account Management or Partner Success teams within a B2B, channel, OEM, or white-label environment

A revenue-first leadership mindset with clear ownership of net revenue retention, expansion revenue, churn reduction, and overall growth outcomes

Strong commercial instincts with hands-on experience owning and driving NRR, expansion, churn, and related growth KPIs

A seller-led leadership approach grounded in firsthand deal and expansion experience, with the ability to coach live opportunities in real-time

Deep comfort operating as a hands-on player–coach in complex, partner-led post-sale environments

Demonstrated ability to build and scale systems, including playbooks, lifecycle frameworks, operating rhythms, and repeatable processes

A strong belief that structure, process, and operating discipline are essential drivers of predictable revenue performance—you value them and enforce them

Natural intensity and curiosity—you stay actively engaged with pipeline, performance data, usage signals, and emerging opportunities

Ability to creatively align partner objectives, customer needs, and PosterElite's value proposition into revenue-generating expansion strategies

Confidence holding teams accountable to results, disciplined execution, and consistent process adherence

A dynamic leadership presence that challenges teams to think differently, move faster, and act with courage

Executive credibility with senior partner stakeholders

High integrity, resilience, and a bias toward action

Leadership experience managing Account Management, Partner Success, Customer Success, or related revenue teams

Demonstrated success driving retention, expansion, and adoption outcomes within complex partner ecosystems

Experience working in embedded, channel-led or indirect distribution environments

Strong organizational skills and ability to develop scalable processes, playbooks, and operational frameworks

Familiarity with CRM systems and comfort maintaining accurate forecasts and pipeline details

Excellent presentation and communication skills across virtual and in-person settings

Ability to navigate partner organizations with multiple stakeholders and competing priorities

Experience collaborating cross-functionally with Marketing, Sales, and Operations

Preferred

Deep familiarity with the HR, payroll, HCM, or workplace compliance ecosystem, including selling into HR teams or HR-related partnerships—is a strong plus