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OC Sports & Entertainment · 2 days ago

Director, Event Services & Production

Anaheim

Full-time

Onsite

Director/Executive

$110K/yr - $150K/yr

8+ years exp

OC Sports & Entertainment is committed to enriching the lives of the community through shared experiences. The Director of Event Services & Production will lead all aspects of event management and execution at their live entertainment venue, ensuring seamless coordination of operations and exceptional experiences for guests, clients, and artists.

Digital EntertainmentEventsMedia and Entertainment

Responsibilities

Provide leadership and direction to a technically skilled Production team, including a full-time Production Manager and part-time Lighting Technicians, Video Technicians, Stage Managers, Audio Engineers, Stagehands, and other key technical roles, ensuring seamless production operations and superior event execution

Oversee and guide the Event Services and Guest Services teams, including full-time Event Manager(s) and Guest Services Manager(s), along with part-time Ushers, Ticket Takers, and Guest Relations representatives, to deliver an exceptional and efficient guest experience at every event

Develop manuals, onboarding materials, and training programs for all part-time positions, and coordinate regular training sessions to ensure staff are knowledgeable in venue protocols, customer service standards, and emergency procedures

Update and implement the venue’s emergency evacuation plan, coordinating across departments and with partner agencies to conduct drills and ensure readiness

Evaluate and update venue policies and procedures (SOPs) to optimize workflow and ensure compliance with industry standards and safety regulations

Coordinate and lead client advance meetings to review event schedules, production and hospitality needs, VIP and Meet and Greet plans, and overall event logistics, and disseminate information to supporting departments

Conduct site visits and production meetings with clients to review event logistics and provide expert guidance on venue capabilities and best practices

Collaborate and coordinate staffing needs and event logistics with third party vendors and internal departments including Parking, Housekeeping, Marketing and Communications, Janitorial and Conversion, Engineering, Operations, Food and Beverage, Ticketing, Merchandise, IT, and Security to ensure the successful planning and execution of all venue events

Lead weekly team production meetings to review event logistics and ensure alignment of departmental plans and communications with the client advance and overall venue operations

Compile the Event Order and ensure timely distribution of event schedules, layouts, production plans, and operational needs in advance of each event, and provide post-event feedback in the Event Recap

Serve as Manager on Duty for all ticketed and public events and address and resolve issues that arise during events while maintaining a professional and solutions-oriented approach

Lead pre-event staff briefings and client security meetings

Supervise venue-wide setup, execution, and breakdown of events, ensuring all safety protocols and standards are upheld

Ensure ADA accommodations are available and accessible for all guests in compliance with applicable regulations

Work closely with the security team to ensure the safety of guests and staff by proactively identifying and addressing potential risks

Coordinate with housekeeping operations to ensure the venue is clean and well-maintained before, during, and after events

Develop full event estimates in advance and compile all invoices, receipts, and actuals for event settlement

Oversee implementation and event execution of partner assets and programming

Assist in coordinating venue usage by internal and special events teams by conducting site visits and providing on-site facility management support

Develop and implement strategies to improve the guest and client experience, making recommendations based on feedback, data analysis, and industry best practices

Budget and plan, in coordination with the Production Manager, regular technical maintenance of production equipment including lighting fixtures, audio infrastructure, speakers, rigging equipment, motors and chain hoists, and show power systems

Create and plan an ongoing CapEx forecast for production systems and facility and utility systems

Perform other duties as assigned to support overall facility management and operations

Qualification

Event ManagementProduction ManagementTeam LeadershipLighting KnowledgeAudio KnowledgeVideo KnowledgeEvent Management SoftwareProject ManagementADA Regulations KnowledgeEmergency PreparednessSecurity Protocols KnowledgeCommunication SkillsInterpersonal SkillsOrganizational SkillsProblem Solving

Required

Bachelor's degree in Hospitality Management, Event Management, Production Management, Technical Theater, Business or a related field

8+ years of experience in event operations, live event production management or venue management, with a proven track record of large-scale event execution and leading teams in a fast-paced environment

Knowledge of lighting, audio, video and stage management for live events

Knowledge of ADA regulations, emergency preparedness and security protocols for public venues

Strong leadership and team management skills

Excellent organizational and project management skills with a keen eye for detail and proactive approach to problem solving

Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients, vendors and team members

Proficiency in event management software, scheduling software and Microsoft Office Suite

Ability to work evenings, weekends and holidays as required by the event schedule

Company

OC Sports & Entertainment

OC Sports & Entertainment is dedicated to building world class sports and entertainment experiences through groundbreaking technology and a dedication to community.

Anaheim, California, USA

51-200 employees