Stellantis Financial Services US · 1 week ago
Collection Team Manager (Dallas)
Dallas, TX
Full-time
Onsite
Mid, Senior Level
3+ years expStellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers. The Collection Team Manager oversees a team responsible for collecting overdue payments on automobile loan accounts, managing staff interactions with customers, and ensuring compliance with regulatory requirements.
AccountingFinanceLeasing
No H1B
U.S. Citizen Only
Responsibilities
Screen resumes and job applications, and conduct initial interviews
Make hiring decisions or provide recommendations to the management
Assist with Onboarding and training new employees and integrating them into the team
Keep a watchful eye on the progress of new employees, offering constructive feedback and guidance to ensure successful integration
Continuously improve onboarding documentation and training materials to keep them relevant and effective
Gather feedback from new hires to identify areas for improvement in our onboarding programs and make necessary adjustment
Ensure new hires have all the necessary equipment ahead of start dates to get started successfully
Oversees and directs the activities of collection teams, including the implementation of auto dialer strategies to enhance collection efforts
Defines work processes, schedules tasks, and optimizes workflow to increase efficiency
Assesses accounts flagged for potential repossession and legal action, ensuring compliance with regulatory requirements
Provides guidance and support to team members on complex collection cases and suggests effective collection strategies
Delivers clear written and verbal instructions to staff
Inspects work outputs for precision, tidiness, and adherence to company policies and standards
Fosters team cohesion, addresses conflicts, and mediates disputes to maintain a harmonious workplace
Evaluates performance reports of subordinates and offers constructive feedback to foster professional growth
Ensures adherence to the Collection Standards of Conduct policy and promotes compliance within the team
Adheres to all organizational policies and procedures, ensuring a standardized approach across all operations
Handles sensitive consumer information, such as Social Security numbers and dates of birth, in accordance with privacy regulations and company guidelines
All other duties assigned
Qualification
Required
Minimum 1 year supervisory experience
Minimum 3 years Collections Experience
High school diploma/GED
Must have reliable transportation and live within a commutable distance to: Dallas, TX
An applicant must be authorized to work in the United States to be eligible for this position
Preferred
Knowledge of and Compliant with the Fair Debt Collection Practices Act, local, state and federal collection laws
Skip tracing experience
Benefits
Retirement plan - 401(k) match
Health insurance (medical, dental, prescription drug, vision) and savings/spending accounts
Virtual office visits
Employee Assistance and Wellness Programs
Company provided life and disability insurance
Supplemental insurance (life, critical illness, auto, pet, identify theft and legal services)
Employee Assistance and Wellness Programs
Tuition reimbursement
Paid Time Off (holidays, vacation flex and sick days)
Vehicle discounts for loans or lease
Company
Stellantis Financial Services US
Stellantis Financial Services provides new and used auto financing for Stellantis’ premier brands: Chrysler, Dodge, Jeep®, Ram, Mopar, SRT, FIAT®, and ALFA ROMEO.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alberto Grippo
Deputy CEO, COO Commercial Lending
Bennie Duck
Executive Vice President and Chief Financial Officer
Company data provided by crunchbase