Idaho Housing and Finance Association · 2 hours ago
Customer Service Representative
Boise, ID
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hrIdaho Housing and Finance Association is seeking a highly skilled and customer-focused Customer Service Representative to join their Loan Servicing Department. In this role, you will deliver exceptional service to customers regarding their mortgage-related needs and ensure a positive customer experience.
FinanceFinancial ServicesNon ProfitReal Estate
Responsibilities
Provide exceptional customer service, addressing concerns and resolving issues with precision and care
Assist with administration of single-family home loans with accuracy and efficiency
Actively listen to customers, offering education and support to help them navigate their mortgage journey
Maintain the highest level of confidentiality and security when handling client information
Redirect calls to the appropriate agents, queues, or departments, ensuring seamless communication
Other job duties as assigned
Qualification
Required
Strong customer service and communication skills
Ability to work in a fast-paced environment with multiple priorities
High school diploma or equivalent required
Preferred
Familiarity with mortgage terminology and processes is a plus
Company
Idaho Housing and Finance Association
Idaho Housing & Finance Association is a uniquely created & organized financial company & administrator of affordable housing resources.
Founded in 1972
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Courtney Cuffe
Human Resources Business Partner
Deanna Ward
Director of Development, Home Partnership Foundation
Recent News
2025-09-24
Idaho Business Review
2025-05-01
2025-02-12
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