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Yusen Logistics · 1 day ago

Air Export Agent II

Torrance, CA

Full-time

Onsite

Mid Level

$43K/yr - $69K/yr

3+ years exp

Yusen Logistics is working to become the world’s preferred supply chain logistics company, and they are seeking an Air Export Agent II to facilitate the shipment of cargo via air and/or ocean transport. The role involves managing export transactions, ensuring compliance with regulations, and maintaining customer relationships.

Transportation/Trucking/Railroad

Responsibilities

Take booking requests, ensure bookings are made at current and accurate rates, consolidate and route shipments based on local office procedures

Communicate with carriers, origin and destination locations regarding shipment status, special handling and delivery processes

Monitor and manage shipments until completion. Keep customers appraised to the export details of transactions in accordance with local office export operation procedures

Ensure accuracy and completeness of export documentation – review and verify documentation and obtain any missing documentation from the customer

Build relationships with all customers, other offices, overseas agents and service providers

Review standard operating procedures to ensure compliance, TSA, Quality Assurance Standards, TAPA, and IMDG

May be responsible for special shipments involving perishables (live animals, cherries, etc.) and/or be in charge of special accounts

Report anomalies in operations and new customer requirements to management for decisions on additional service requirements

Qualification

Logistics experienceCustomer service skillsOrganizational skillsWindows operating systemMicrosoft applicationsAir/ocean knowledgeTime management skillsCommunication skills

Required

High School Diploma and or GED, plus up to three to five years of related experience; an equivalent combination of education and experience may be considered

Basic to intermediate experience using Windows operating system and Microsoft software applications is required

Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people

Must have strong organizational and time management skills

Knowledge of air/ocean space configurations; air/ocean container loads; special loading constraints; certificate for handling hazardous materials. Reading of international and domestic OAG

Ability to read, analyze and interpret verbal and written requests and directions. Must have the ability to compose letters, memos, emails and other written documentation clearly and concisely. Be able to present one's self in a highly cooperative and professional manner when meeting both internal and external customers and vendors face to face

Must have working knowledge of Windows operating system and be comfortable working with Microsoft software applications (i.e., Word, Excel and Outlook)