NEOGOV · 5 days ago
Technical Support Specialist III - UEM
Salt Lake County, UT
Full-time
Hybrid
Mid, Senior Level
$34.06/hr - $49.80/hr
3+ years expNEOGOV is seeking an experienced Technical Support Specialist III to support enterprise endpoint management solutions across the organization. This role involves designing, implementing, securing, and maintaining Unified Endpoint Management (UEM) solutions while collaborating with IT teams and state agencies.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Design, deploy, configure, and support UEM solutions for desktops, laptops, mobile devices, and servers
Implement device provisioning, enrollment, configuration, and compliance policies
Develop and maintain security and configuration profiles aligned with industry best practices
Automate endpoint management tasks including software deployment, patching, and configuration updates
Monitor and troubleshoot endpoint management systems to ensure performance and availability
Support endpoint security initiatives and participate in incident response activities
Collaborate with IT teams to integrate UEM solutions with identity, security, and helpdesk systems
Create and maintain technical documentation and follow established change management processes
Provide technical support and guidance to end-users and IT support teams on UEM-related issues and procedures
Participate in an on-call escalation rotation as required
Qualification
Required
Proven experience managing enterprise endpoint management solutions
Proficiency with UEM platforms such as Microsoft Intune, VMware Workspace ONE, or Jamf Pro
Strong understanding of endpoint security, including encryption, authentication, and access controls
Experience with scripting and automation (PowerShell, Python, Bash, AppleScript, etc.)
Knowledge of Windows, macOS, iOS, and Android device management
Familiarity with cloud platforms (Azure, AWS, GCP)
Strong communication skills with the ability to explain technical concepts to non-technical users
Ability to work collaboratively in a fast-paced, team-oriented environment
Preferred
3+ years of endpoint management or related experience
Experience supporting secure or regulated environments
Familiarity with project management methodologies (Agile, Scrum, SAFe, etc.)
Relevant certifications (e.g., Microsoft Modern Desktop Administrator, VMware Digital Workspace, CompTIA Mobility+)
Understanding of Zero Trust security principles and state or federal compliance standards
Excellent customer service and interpersonal skills, with the ability to solve complex problems, communicate clearly, and manage work independently
Experience with ServiceNow IT Service Management (ITSM) modules, including creating, managing, and resolving incidents, problems, and change requests
Benefits
Health Insurance - Public Employee Health Program (PEHP)
Utah Retirement Systems (URS)
Paid Time Off
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase