ePlacement · 1 week ago
Founding Customer Success Manager (Legal/LegalTech required)
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $150K/yr
3+ years expePlacement is a fast-growing, Y Combinator–backed startup transforming marketing compliance and risk management through AI. As the Founding Customer Success Manager, you will design and build the entire post-sales function while managing enterprise customer relationships and driving customer value.
Information Technology & Services
Hiring Manager
Jonathan Carr
Responsibilities
Architect onboarding, implementation, health scoring, QBRs, and renewals
Own and grow enterprise customer relationships (6-figure+ ACVs)
Act as a trusted advisor to Legal, Compliance, Marketing, and GTM teams
Partner closely with Product and Engineering as the voice of the customer
Drive adoption, expansion, and long-term customer value
Help hire and shape the future CS team as the company scales
Qualification
Required
3+ years in Customer Success or Account Management within B2B SaaS
Enterprise experience is essential (Fortune 500 / complex stakeholders / 6-figure ACVs)
Comfortable explaining technical concepts to non-technical stakeholders
Ownership mindset - you want to build, not inherit, a CS function
Preferred
Background in LegalTech, Compliance, or selling/supporting legal teams strongly preferred
Experience in a high-growth startup (Seed–Series C ideal)
Benefits
Fully paid medical, dental, and vision
401k and learning & development support
Company
ePlacement
Welcome to ePlacement, we are specialist recruiters for the Enterprise Software Industry, servicing high growth enterprise SaaS pre-IPO’s across EMEA, North America and Emerging Markets.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase