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Heartland · 1 month ago

Installation Service Technician: Escalation Specialist

United States

Full-time

Remote

Mid Level

3+ years exp

Global Payments is a leading provider of payment solutions, and they are seeking an Installation Service Technician: Escalation Specialist. In this role, you will provide installation and support services for foodservice technology solutions, requiring in-depth knowledge of enterprise processes and hardware products.

Credit CardsPaymentsTransaction Processing

No H1B

U.S. Citizen Only

Responsibilities

On-site implementation of our foodservice technology solutions

Configure software platform solutions for installation, including item and menu building

Provide USB peripheral installation and troubleshooting

Install, configure, and test third party interfaces (POS, Merchant Gateways, etc.)

Develop detailed product knowledge of our enterprise product suite

Diagnose hardware, software, and configuration issues

Maintain and improve documentation related to installation and support procedures

Provide remote training to enterprise customers

Interact with customers with a positive and encouraging attitude

Provide occasional evening and weekend support

Qualification

Network troubleshootingUSB peripheral installationSoftware configurationRemote access supportDatabase experienceSoftware QAMicrosoft Office SuiteGraphic design knowledgeResourcefulnessLeadership skillsOrganizational skillsInterpersonal skillsWritten communicationVerbal communicationWork ethicPositive attitude

Required

Minimum 3 years IT experience

Travel 75%-100% of each month

U.S. citizen or permanent resident

Must be comfortable with assigning IP addresses, network troubleshooting and topology, VLANs, and subnets. May also need to terminate Ethernet cables and punch down cables

Must be able to review software logs and find issues and suggest user and administration experience improvements

Proficiency in Microsoft Office Suite

Experience with USB peripheral installation and troubleshooting

Experience with remote access software and support

Experience with networking (physical and logical)

Experience with software QA

Database experience and understanding

Knowledge of graphic design and file formats

Strong leadership, organizational and interpersonal skills

Excellent written and verbal communication skills

Ability to be resourceful and proactive in dealing with issues

Exceptional work ethic, timely completion of tasks