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Houston Methodist · 2 days ago

Practice Lead (Front Desk) - Orthopedics (Sugar Land)

Sugar Land, TX

Full-time

Onsite

Senior Level

5+ years exp

Houston Methodist is a healthcare organization seeking a Practice Lead for their Orthopedics department in Sugar Land. The role involves coordinating daily operations, managing staff, and ensuring efficient patient care while maintaining high standards for quality and safety.

Health CareMedical

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Coordinates the daily department/practice operations, partnering with management, for providers and associated extenders, including patient appointments and/or surgical scheduling, and physician scheduling as needed. Ensures staff communicate professionally and effectively with all patients and visitors to ensure they are greeted and/or assisted in a timely manner

Maintains office efficiency by planning and implementing changes within the office setting, including, but not limited to, organizing daily schedules and work activities and providing coverage to meet patient’s needs

Role models’ healthy work relationships such as mitigation of conflict, leading problem-solving and resolution efforts. Serves as preceptor, mentor, and resource to less experienced staff. Recommends initiatives to improve department scores for employee engagement

Coordinates all department/practice activities such as day-to-day operations, daily work flow, staffing, on-site provider support, as well as facilitating provider meetings with representatives, as appropriate

Investigates, as directed by management, to resolve and document resolution of patient complaints concerning provider care. Ensures that requests are handled in a swift manner to avoid interruption of services (such as patient flow or department/external communication). Keeps management informed of outcome

Assists with arranging interpretations in all languages for healthcare providers and patients as needed. Initiates improvement of department/practice scores for patient satisfaction

Under the direction of the management, assists with designing and implementing office policies by establishing standards and procedures, measuring results against metrics and making necessary adjustments

Reports near misses and collaborates with the interprofessional health care team to improve patient safety, including, but not limited to reporting Patient Safety Net (PSN), assisting employees, as needed, to file Worker’s Compensation Reports, incident reports and department safety plans regarding injections, disposing of needles, disinfecting compromised areas, etc

Identifies and assesses issues and opportunities for improvement and implements changes following managerial review. Follows up on action items to ensure completion of assignments. Contributes towards improving department/practice quality and safety scores

Under the guidance of management, uses sound judgement and fiscal responsibility for the department/practice, including timely purchasing of supplies, inventory control and monthly account management. Attains financial objectives by maintaining an annual budget, scheduling expenditures, analyzing variances and initiating corrective changes as obligatory

In collaboration with the management, monitors the revenue cycle for reimbursement, adjustment and denial trends

Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing team incidental overtime. Utilizes time efficiently and helps other team members

Partners with management in strategic planning for the department/practice regarding operation and growth issues

Identifies training opportunities for the staff and discusses improvement plans with the Operations/Practice management

Completes and updates the My Development Plan on an on-going basis. Ensures own career discussions occur with appropriate management

Qualification

Electronic Medical Record systemHealth care experienceAnalytical skillsProficient in computer skillsOrganizational skillsCustomer service focusProfessional demeanorMulti-tasking abilitiesTeam collaborationEffective communication

Required

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

Five years of health care or clerical support experience, preferably in a provider practice

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

Conducts self in a professional manner at all times

Strong analytical skills

Demonstrates a learning attitude toward solving problems, using good reasoning and judgment in a high stress environment

Well-developed skills using independent judgment

Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities

Ability to work with peers in a team situation

Very strong organization skills and detail-oriented nature

Ability to manage resources and coordinate across areas and cross-functionally

Professional handling of exposure to confidential/sensitive information

Proficient in computer skills for documentation

Electronic Medical Record system proficient

Preferred

Associates degree preferred

Company

Houston Methodist

Glassdoor4.3

Houston Methodist is one of the nation’s leading health systems and academic medical centers.

Founded in 1919

Houston, Texas, USA

10001+ employees

http://www.houstonmethodist.org/

H1B Sponsorship

Houston Methodist has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (15)

2024 (11)

2023 (14)

2022 (12)

2021 (10)

2020 (10)