LAZ Parking · 4 days ago
Customer Service Representative - Fort Lauderdale, Florida
Fort Lauderdale, FL
Full-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrLAZ Parking is a company focused on providing excellent customer service in the parking industry, and they are seeking a Customer Service Representative to create a welcoming atmosphere for patrons. The role involves greeting customers, assisting with inquiries, and ensuring a positive experience while managing traffic and kiosk operations.
CommercialCustomer ServiceEventsParkingResidential
Responsibilities
Greet patrons as they enter and exit locations. Be attentive to the ebb and flow of daily traffic patterns
Be responsive and timely with problem resolution, and display a caring attitude, develop a rapport with the customer base
Assist customers in lobbies, lanes, help direct traffic in a safety-oriented manner
Be prepared to close lanes of traffic due to issues and effectively communicate to the team the issue while staying attentive to traffic issues until the issue is resolved
Be attentive to all kiosks and pay stations in the area you are working and effectively communicate any issues with any device and be prepared to receive instructions and be able to effectively assist customers around until the issue is resolved. This includes knowing the device, by name and location, and communicating that information along with the current issue
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude
Submit general reporting of maintenance issues in locations
Take ownership in the location that you are working. Take pride in the appearance and functioning of grounds and equipment and report issues
Work as a team and communicate issues and needs in a timely, consistent, and professional manner
Fill out and return all required, completed, detailed documentation for the hours worked
Complete other related duties as assigned
Job duties may change over time to include additional responsibilities, at which time this document will be modified
Qualification
Required
You are charismatic, full of energy, and happy to assist patrons within set guidelines
Responsible is your middle name. You never disappoint because it is not in your nature
Good under pressure. You do not fold and get overwhelmed easily
Able to work with or without supervision
Able to communicate professionally and effectively
Open to feedback, differing opinions and other points of view
Timely and demonstrates sense of urgency
Excellent teambuilding and interpersonal skills
A team player who can not only follow requisites of the location but can help motivate your team
Strong customer service experience
Ability to handle challenging and at times, emotionally charged, situations
Ability to speak, read, write, and comprehend the English language
Dependable, reliable, accountable for all actions and/or non-actions
Be reliable in handling and returning company equipment in the course of your work
Willingness to work in the elements – heat, wind, snow, rain, etc
Ability to lift, push and pull at least 10 pounds
Ability to stand, walk and run for extended periods of time
Ability bend, stoop, squat and lift frequently throughout a shift
Preferred
High school diploma or GED preferred but not required
Cash handling experience is preferred but not required
Parking industry experience is preferred but not required
Benefits
$100 referral BONUS
Company
LAZ Parking
A Hartford, Conn.-based provider of parking management services
Founded in 1981
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Harvest Partners Structured Capital
2015-09-22Private Equity
Leadership Team
Jeff Karp
President & Co-Founder
Jason Bendett
Deputy CFO
Recent News
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