Element Fleet Management · 1 day ago
Client Relationship Manager (North East US)
United States
Full-time
Remote
Mid Level
$102K/yr - $140K/yr
3+ years expElement Fleet Management is redefining the fleet management industry with a focus on delivering a superior client experience. The Client Relationship Manager will support a growing fleet program by building and maintaining positive client relationships and educating clients on program offerings.
ConsultingFleet ManagementRisk Management
Responsibilities
Build positive client relationships in an assigned territory
Proactively consult on customer needs, customer education, and analysis on products and services while recommending cost saving solutions
Manage processes to optimize fleet productivity
Utilize tools to effectively communicate with an assigned territory through multiple communication channels
Partner with Growth Initiative teams in the development and implementation of account growth strategies to meet objectives
Educate and train customers on product offerings, available technologies, and resources
Take ownership of client issues and apply critical thinking, problem solving, and root cause analysis to identify solutions
Conduct periodic surveys, analyze results, and create action plans to ensure continuous improvement and client satisfaction
Partner with operational teams and provide feedback on client satisfaction and identified areas of improvement
Qualification
Required
BS or BA in business or related field required
3–5 years of relevant customer service or client account management experience
Ability to manage multiple tasks simultaneously in a rapidly changing, fast-paced environment
Strong critical thinking skills to offer creative solutions to meet client needs
Excellent verbal and written communication skills
Ability to travel upon request
Candidates must reside in PA, NJ, NY, CT, RI, MA, VT, NH, or ME to be considered for this role
Preferred
Demonstrated broad business perspective with proven strategic analytical skills
Demonstrated ability to successfully present to customers and senior management
Ability to effectively interact at all levels of an organization
Detail-oriented, proactive, and client-focused working style
Benefits
A culture of innovation, empowerment, decision-making, and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Company
Element Fleet Management
Element Fleet Management is a fleet management company that provides world-class management services and financing for commercial vehicle.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.62BKey Investors
International Finance Corporation
2025-11-19Post Ipo Debt· $500M
2025-05-08Post Ipo Debt· $100M
2025-03-20Post Ipo Debt· $650M
Leadership Team
Laura Dottori
President and Chief Executive Officer
Heath Valkenburg
EVP and Chief Financial Officer
Recent News
Private Capital Journal
2025-12-04
Company data provided by crunchbase